What are the responsibilities and job description for the Data Migration Field Support Technician position at RICEFW Technologies Inc?
The Data Migration Field Support Technician performs a variety of duties including, but not limited to, newhardware deployments, portable and remote devices; all peripheral devices; datamigration of emails and documents to central M365 tenant.
General Position Summary
The Data Migration Field Support Techniciansupports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based inBoise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.
Travel Is Required
This position will be travelling to all 44 counties within Idaho for the purpose of the agency's Office 3NA migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M3NA tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement.
How We Work
The Administrative Office of the Courts is committed to supporting themission of the Idaho Courts through the use of an agile approach that alignsstrategy, work, and capacity. This approach empowers our employees to respondquickly and efficiently to meet the needs of our customers: citizens, courts,judges, employees, and other stakeholders. We believe in continual improvement of our services and products tobetter serve and support our customers and the evolving environment. Employees are future-focused, takeinitiative, and are personally responsible for work delivery and professionalgrowth. Our leaders are committed toprofessional development and growth of employees by empowering and supportingmotivated individuals; providing clarity and focus for projects; giving thoseindividuals the environment and support they need; and fostering a culture ofcollaboration, transparency, learning, trust and shared accountability.
MajorDuties and Responsibilities: (The examples provided do not cover all ofthe duties which the incumbent of this position may be required to perform.)
The Idaho Courts reserve the right toconsider an equivalent combination of education, training, and/or experiencenecessary to successfully perform the major responsibilities of the position.
Educationand Experience
Skill Required /Desired Amount of Experience Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years Onboarding new users to Microsoft 3NA, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years Migrating end user emails and documents to M3NA Outlook and OneDrive from on-premise Exchange, external M3NA and/org Google Workspace. Required 2 Years Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years Travel throughout the State of Idaho Required 6 Months
Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at https://www.cai.io/media/documents/msp/id/idaho_e-rtr_template.doc. Question4 Candidates submitted above the hourly Vendor Rate of NA will not be considered. Do you agree to this requirement? Question5 Position is based out of Boise office and selected candidate MUST be onsite daily in that Boise office for work when not traveling. Because of this, candidates local to Boise will be preferred. Please confirm you have discussed the fully onsite requirement with your candidate and the candidate accepts this requirement. Question6 Please SPECIFY the CITY and STATE in which your candidate is CURRENTLY located (if not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - INCLUDING DURING BACKGROUND CHECK WHICH WILL CONFIRM TRUE ADDRESS - your candidate will not be considered/will be removed from consideration for the position). Question7 All work history and education listed on resume will be verified during the background check process for your candidate. Please confirm you and the candidate understand this and information presented on resume is true and accurate. Question8 All candidates submitted MUST be able to attend an IN-PERSON interview at the client location if selected to interview. Video interviews will not be considered. Please confirm you have discussed this with your candidate and they are able to make an in-person interview if selected by the client for an interview. Question9 Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement. Please confirm you have discussed this travel with your candidate and they understand and accept this travel requirement. Question10 Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business, Monday, October 21, to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.
General Position Summary
The Data Migration Field Support Techniciansupports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based inBoise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.
Travel Is Required
This position will be travelling to all 44 counties within Idaho for the purpose of the agency's Office 3NA migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M3NA tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement.
How We Work
The Administrative Office of the Courts is committed to supporting themission of the Idaho Courts through the use of an agile approach that alignsstrategy, work, and capacity. This approach empowers our employees to respondquickly and efficiently to meet the needs of our customers: citizens, courts,judges, employees, and other stakeholders. We believe in continual improvement of our services and products tobetter serve and support our customers and the evolving environment. Employees are future-focused, takeinitiative, and are personally responsible for work delivery and professionalgrowth. Our leaders are committed toprofessional development and growth of employees by empowering and supportingmotivated individuals; providing clarity and focus for projects; giving thoseindividuals the environment and support they need; and fostering a culture ofcollaboration, transparency, learning, trust and shared accountability.
MajorDuties and Responsibilities: (The examples provided do not cover all ofthe duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
- Installs, configures, and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with office moves, adds, and changes as required.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required.
The Idaho Courts reserve the right toconsider an equivalent combination of education, training, and/or experiencenecessary to successfully perform the major responsibilities of the position.
Educationand Experience
- Three years of IT support experience.
- Bachelor’s Degree preferred.
- Experience onboarding new users to Microsoft3NA, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
- Experience migrating end user emails and documents to Outlook and OneDrive;
- Experience with troubleshooting and maintaining WindowsActive Directory users, computers and policies, preferred;
- Experience troubleshooting with Microsoft Windows 10;
- Experience troubleshooting MicrosoftOffice 2016, including exporting/importing mail, calendar and contacts;
- Experience with basic network (wired andwireless) configuration and troubleshooting including ping and trace route, preferred;
- Knowledge of court processes and courtinformation systems preferred;
- Skill in providing excellent customerservice;
- Ability to travel throughout the stateas needed;
- Ability to communicate effectivelyverbally and in writing;
- Ability to understand impacts ofsoftware, system, or application changes on customers;
- Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
- Ability to work independently.
Skill Required /Desired Amount of Experience Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years Onboarding new users to Microsoft 3NA, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years Migrating end user emails and documents to M3NA Outlook and OneDrive from on-premise Exchange, external M3NA and/org Google Workspace. Required 2 Years Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years Travel throughout the State of Idaho Required 6 Months
Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at https://www.cai.io/media/documents/msp/id/idaho_e-rtr_template.doc. Question4 Candidates submitted above the hourly Vendor Rate of NA will not be considered. Do you agree to this requirement? Question5 Position is based out of Boise office and selected candidate MUST be onsite daily in that Boise office for work when not traveling. Because of this, candidates local to Boise will be preferred. Please confirm you have discussed the fully onsite requirement with your candidate and the candidate accepts this requirement. Question6 Please SPECIFY the CITY and STATE in which your candidate is CURRENTLY located (if not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - INCLUDING DURING BACKGROUND CHECK WHICH WILL CONFIRM TRUE ADDRESS - your candidate will not be considered/will be removed from consideration for the position). Question7 All work history and education listed on resume will be verified during the background check process for your candidate. Please confirm you and the candidate understand this and information presented on resume is true and accurate. Question8 All candidates submitted MUST be able to attend an IN-PERSON interview at the client location if selected to interview. Video interviews will not be considered. Please confirm you have discussed this with your candidate and they are able to make an in-person interview if selected by the client for an interview. Question9 Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement. Please confirm you have discussed this travel with your candidate and they understand and accept this travel requirement. Question10 Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business, Monday, October 21, to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.
