What are the responsibilities and job description for the Customer Experience Representative position at Richards Resolution?
As a Customer Experience Representative, you will play a vital role in driving our client’s success by delivering exceptional service, promoting their products and services, and creating meaningful customer relationships. You will be the face of their brand, ensuring a positive and memorable customer experience while achieving business objectives.
Key Responsibilities
- Product Promotion: Introduce and promote a variety of our client’s products and services to customers.
- Customer Engagement: Build and nurture relationships with customers by understanding their needs and providing tailored solutions.
- Experience Enhancement: Ensure every interaction leaves a positive and lasting impression on customers.
- Service Excellence: Provide superior customer support to drive satisfaction and long-term retention.
- Collaboration: Partner with team members and management to meet individual and team goals.
- Sales Execution: Clearly communicate product features and benefits to encourage purchases and meet sales targets.
- Problem Solving: Address and resolve customer inquiries and concerns promptly and professionally.
What We Offer
- Competitive Pay: Guaranteed base pay plus performance-based bonuses and commissions.
- Comprehensive Training: Hands-on training to build your skills and confidence.
- Career Growth Opportunities: Our client is committed to promoting from within to support your professional development.
- Team Environment: A collaborative and supportive workplace culture.
- Benefits Package: Access to health, dental, and vision insurance (details vary by location and company policies).
Qualifications
- Experience: Previous customer service or sales experience is a plus but not required.
- Skills: Strong communication, interpersonal, and problem-solving skills.
- Personality: Friendly, empathetic, and solution-oriented with a passion for delivering exceptional experiences.
- Drive: Self-motivated and results-driven with a proactive approach.
- Availability: Open to a flexible schedule, including weekends, as needed.
Job Type: Full-time
Pay: $53,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $53,000 - $79,000
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