What are the responsibilities and job description for the IT Technician position at Richmond Community Serv?
About Us:
Richmond Community Services is dedicated to providing high-quality support and services to our residents, staff, and programs. Our IT team plays a crucial role in ensuring smooth technical operations across all locations.
Position Summary:
We are seeking a skilled IT Technician to provide hands-on technical support for end-user desktops, laptops, network infrastructure, and software systems. This role involves troubleshooting hardware and software issues, deploying system upgrades, and maintaining network connectivity. The ideal candidate is a problem solver with strong communication skills and a passion for technology.
Key Responsibilities:
- Provide technical support for hardware and software issues, including desktops, laptops, printers, and network devices.
- Manage and respond to end-user tickets via SysAid, ensuring timely troubleshooting and resolution.
- Assist in the deployment and maintenance of software, hardware upgrades, and antivirus updates.
- Troubleshoot connectivity issues involving network cabling, routers, switches, and wireless connections.
- Maintain hardware and software inventory to ensure compliance and report upcoming expirations.
- Support WAN functionality, including Cisco routers, firewalls, VPNs, and site-to-site connections.
- Document troubleshooting steps and resolutions for future reference.
- Provide training and guidance to end-users on IT best practices.
- Travel to different Richmond locations as needed for IT support.
Qualifications & Requirements:
- Education: Associate degree in Computer Science, IT, or related field OR relevant certifications (A , Network , etc.).
- Experience: 1-2 years in IT support, computer systems administration, or network troubleshooting.
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Skills:
- Proficiency in Windows OS, Microsoft products, and LAN administration.
- Strong problem-solving and analytical skills.
- Ability to communicate technical concepts clearly to non-technical users.
- Ability to work independently and manage multiple tasks effectively.
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Other Requirements:
- Valid driver’s license and reliable transportation for on-site support.
- Ability to lift up to 60 lbs and perform physical tasks as required.
- Flexibility to work occasional extended hours for software upgrades or urgent troubleshooting.
Why Join Us?
- Be part of a supportive and dynamic IT team.
- Opportunity for growth and skill development.
- Competitive compensation and benefits package.
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