What are the responsibilities and job description for the Front Office Coordinator & Title Clerk position at Richmond Equipment?
We are seeking a highly detail-oriented and customer-focused Front Office Coordinator & Title Clerk. As a key member of our team, you’ll play an essential role in keeping our operations running smoothly while delivering top-notch customer service. We value hard work, attention to detail, and a positive attitude. When you join us, you’ll become part of a supportive team where your contributions are appreciated.
Front Office Duties:
Title & Sales Processing Duties:
Qualifications & Skills:
Front Office Duties:
- Assist or direct customers by phone, walk-in, or email in a courteous and professional manner using the "customers come first" philosophy.
- Perform general clerical duties, including data entry, filing, and scanning.
- Maintain files and documents in an organized manner.
- Assist in making payments from customers.
- Send emails for collection efforts on a weekly basis.
- Perform monthly inventory of office supplies and first aid needed; refill, stock, and organize as supplies arrive.
- Keep track of staff credit card receipts and ensure all receipts from the monthly statement are accounted for.
- Assist with administrative tasks or special projects as needed to support office operations.
- Keep your area and lobby clean and organized.
Title & Sales Processing Duties:
- Process vehicle sales folders, ensuring all necessary documents are complete and accurate.
- Prepare and submit title and registration paperwork in a timely manner.
- Maintain, organize, and audit records, files, and documentation related to vehicle sales.
- Coordinate with sales and dispatch teams to ensure smooth and efficient transactions.
- Perform monthly audits on sales folders.
Qualifications & Skills:
- Prior experience in clerical work, reception, or automotive title processing is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong communication and interpersonal skills.
- Must be dependable, punctual, and professional.
- High attention to detail and accuracy.
- Ability to handle multiple tasks in a fast-paced environment.
- Competitive pay based on experience.
- Opportunities for growth and advancement.
- Supportive and team-oriented work environment.
- Paid personal time off and holidays.
- Health & Dental Insurance are available.