What are the responsibilities and job description for the Reservationist/Customer Service position at Richmond Limousine?
We are a transportation company with 60 vehicles. This job entails answering phones, emails, chats and providing in person customer service to help our clients with their transportation needs. We book weddings, corporate events, airport, wine tours, charters etc. Additional duties include helping our drivers do their best, checking flight times, getting last minute trips covered, checking status and location of vehicles, office/admin duties. Being able to drive as back up is also required.
Responsibilities:
- Answer incoming calls and assist guests with their reservation inquiries
- Provide excellent customer service by addressing guest concerns and resolving issues
- Use phone systems and computer software to make and modify reservations
- Maintain accurate records of guest information and reservation details
- Collaborate with other departments to ensure smooth guest experiences
- Provide information about amenities, policies, and local attractions
- Handle payment transactions and process cancellations or changes to reservations
Requirements:
- Previous experience in a customer service role, preferably in a hospitality setting
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for making reservations
- Strong organizational skills with the ability to multitask and prioritize tasks
- Detail-oriented with a focus on accuracy in recording guest information
- Ability to remain calm and professional in high-pressure situations
- Flexibility to work evenings, weekends, and holidays as needed
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Glen Allen, VA 23060 (Required)
Ability to Relocate:
- Glen Allen, VA 23060: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22