What are the responsibilities and job description for the Service Advisor - Mercedes-Benz position at Rick Hill Imports Inc?
Serves as a liaison between the Service Manager, Shop Foreman, Parts personnel, Technicians and Warranty AdministrationIdentifies the need for, sells, and schedules service work. Acts as a liaison by representing the Mercedes-Benz center to service clients and the client's interest to the Mercedes-Benz center.
Responsibilities
- Responsibly help Mercedes-Benz owners care for their cars and maintaining their vehicles
- Establishes a critical and ongoing relationship with Mercedes-Benz owners.
- Inspect vehicles and apply proper resources (vehicle history, key reader etc,) to accurately identify and verify vehicle mileage and service needs.
- Repeat new vehicle sales by providing a premium after sales experience for each client.
- Refer to service history, inspect vehicle, and recommend service to clients, identify repeat repairs for expeditious conclusion in customers best interests.
- Maintain constant contact with Dispatch ensuring expeditious and informed updates for the customer
- Responsibly promote the sales of appropriate services, parts, and accessories.
- Write and verify accurate repair orders and include supporting documentation.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications.
- Meet requirements of state and federal law for automobile repair and consumer protection.
Qualifications