Archived Records Services Support

RieLes Group is seeking administrative support for Archived Records Services for a Contract role supporting the Georgia National Guard (GAARNG). Clay National Guard Center, Marietta, GA and frequent travel to Ft. Stewart, GA for attending training, conducting training, delivering briefings, observing field operations, and attending conferences are required and reimbursable with COR approval.

RieLes Group has been providing meaningful opportunities that move people to social and economic empowerment since 2009. Helping individuals find their next opportunity through Persistence, Integrity, Authenticity, and Respect. RieLes Group seeks to foster a relationship with each employee and our business partners.

Job Title: Archived Records Services Support
Monday through Friday from 7:30 am to 4:00 pm EST

Key Responsibilities:

• Record Retrieval:
• Locate medical and personnel records for all current and prior service members using appropriate database systems.
• Retrieve all personnel records using the Interactive Personnel Electronic Records Management System (iPERMS) database.
• Request all personnel records from the state archives when they are unavailable in iPERMS.
• Retrieve medical records from the Health Readiness Records (HRR) database system.
• Record Handling & Distribution:
• Make, distribute, and retain copies of all records received from the state archives.
• Provide medical and personnel records to the DVA for all current and prior service members.
• Receive and distribute all U.S. postal items, as well as internal organizational official and informal correspondence.
• Receive and distribute all medical and personnel records according to ARNG guidelines.
• Upload and send all requested records electronically to the DVA using the SAFE system.
• Data Management:
• Update the records tracker with data related to records requests, retrievals, and distributions.
• Update supporting documents and records with copied medical and personnel data.
• Maintain all administrative records in compliance with ARNG data protection standards.
• Record Management & Support:
• Prepare, update, and edit internal and external correspondence, forms, and all reports related to records requests.
• Provide all requested records to Recruiting and Retention staff.
• Design, initiate, and coordinate methods for collecting, analyzing, storing, retrieving, and reporting medical and personnel records.
• Inspect all records for completeness, consistency, and accuracy as part of quality control measures.
• Utilize selected systems to securely send electronic records in compliance with HIPAA regulations.
• Ensure all release of information requests are HIPAA-compliant.
• Execute a variety of coordination and administrative support functions.
• Customer Service & Communication:
• Respond to and resolve all inquiries from the DVA and prior and current service members regarding records requests.
• Serve as the point of contact for all records requests from the DVA and from prior and current service members using the Simple Records Archival System (SRAS) database.
• Respond to all time-sensitive calls and emails related to loan repayment services within 1 business day of receipt.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Records Management, Library Science, Information Management)
• Strong understanding of military records management principles and procedures
• Proficiency in Microsoft Office Suite and database management systems
• Experience with data entry, retrieval, and analysis
• Excellent communication, interpersonal, and organizational skills
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team