EVV Clerk

Position: EVV Clerk

The EVV Clerk, is a highly skilled and tech-savvy individual to join our team as a compliance specialist specializing in Electronic Visit Verification (EVV) mobile applications. The ideal candidate will possess a strong understanding of mobile technology, excellent troubleshooting skills, a passion for assisting users with technical and clock in/out issues. The EVV Clerk will also be responsible to ensure the team is meeting agency deadlines and follow standard operating procedures.

Responsibilities and Duties:

· Assist with answering telephone calls in a polite and professional manner.

· Responsible for department’s everyday maintenance on EVV system.

· Responsible for ordering, assigning, and keeping track of EVV tokens.

· Responsible for making day to day schedule changes.

· Act as a trainer and guide for EVV users, walking them through the process of using mobile application.

· Required for documenting proper Free Text in Non-Preferred Codes in EVV system.

· Required to meet department’s deadline every pay period as appointed by Administration to ensure billing is done without mistakes and on time.

· Responsible for all clients and attendants regardless of assigned client/attendants.

· Responsible for updating and maintaining department’s Client List.

· Must ensure all invoices are accounted for and not missing prior to billing.

· Ensure all EVV clerks review daily On-Call Log as directed by Administration.

· Must coordinate with QA staff and Billing representative.

· Follows all agency policies and procedures ethically and appropriately.

· Accepts suggestion, criticism, and recommendation for improvement in performance without complaint.

· Accepts additional tasks from Administration.

Conditions:

· Be able to read, write, and comprehend English.

· Be able to communicate, comprehend, and translate Spanish when necessary.

· Be highly organized, responsible, and dependable.

· Must have excellent communication skills.

Qualifications:

· At least 18 years of age.

· High School Diploma or GED.

· Telephone Etiquette.

· Operate Office Equipment.

· Computer Literate demonstrate proficiency in typing and other office skills.

· Excel computer program.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $13 - $16