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Customer Service Representative

Rishabh RPO
Carol Stream, IL Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/24/2025

Job Title : Customer Service representative

Duration : 07 Months

Location : Carol Steam, IL 60188

Requirements : What You'll Do :

  • Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Functions :

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Identify and assess customer needs, providing accurate and helpful information or solutions.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support.
  • Maintain customer records and documentation accurately in the system.
  • Follow up with customers to ensure resolution of issues and satisfaction with the resolution.
  • Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers.
  • Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries.

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