Clinic Coordinator

Clinic Coordinator Job Description

The Clinic Coordinator is responsible for managing patient communication channels, overseeing administrative tasks, and supporting front desk operations to ensure a smooth and efficient workflow. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Key Responsibilities:Patient Communication & Scheduling:

• Manage incoming patient calls, emails, and inquiries with professionalism and empathy.
• Schedule, reschedule, and confirm patient appointments while maintaining an organized calendar.
• Assist patients with general questions regarding services, billing, and insurance verification.
• Serve as the primary point of contact for patient concerns and escalate issues as needed.
• Reply to patient text messages with SOP/scripts for each specific task.

Administrative & Operational Support:

• Ensure all patient records and documentation are accurate, complete, and up to date.
• Maintain compliance with HIPAA regulations and clinic policies regarding patient privacy.
• Coordinate and schedule medical sales presentations and lunches
• Support the clinic’s daily operations, including opening and closing procedures.

Qualifications:

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or a related field preferred.
• Experience: At least 1-2 years of experience in a medical office or healthcare setting.
• Skills:
• Strong verbal and written communication skills.
• Proficiency in electronic medical records (EMR) systems and scheduling software.
• Excellent organizational and multitasking abilities.
• Knowledge of medical terminology, scheduling, and HIPAA regulations.
• High level of problem solving.
• High level organizational and efficiency skills
• Excellent team player
• Conflict resolution skills

Work Environment:

• This role requires frequent interaction with patients, medical staff, and administrative teams.
• Work is performed in a clinical office setting with occasional lifting of files or office supplies.

Measurable stats:

• Number of calls answered
• Number of recalls
• Number of missed calls
• Call duration
• Number of tasks completed /remaining

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Medical office: 3 years (Required)

Ability to Commute:

• Holladay, UT 84117 (Required)

Work Location: In person

Salary : $18 - $20