What are the responsibilities and job description for the Technical Support Specialist position at RIT Solutions, Inc.?
At Premier Home Health Care, we are seeking a highly skilled SR service desk analyst to join our team. As a technical support specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure.
About Us
RIT Solutions, Inc., a leading provider of home health care services, is dedicated to delivering exceptional patient care. Our team of professionals is committed to excellence and strives to make a positive impact in the lives of those we serve.
Job Summary
We are looking for an experienced IT professional with a strong background in PC hardware and software support. The ideal candidate will have a proven track record of providing excellent customer service and resolving complex technical issues.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person interactions;
- Troubleshoot and resolve hardware and software issues on desktops, laptops, iPads, laser printers, and smartphones;
- Install and configure new equipment, including computers, printers, and other devices;
- Maintain accurate records of incidents, resolutions, and follow-up actions;
- Collaborate with internal teams to ensure seamless integration of IT services;
Requirements
To be successful in this role, you will need:
- 3 years of experience in technical support or a related field;
- Strong knowledge of Windows PC operating systems, MS/AD, Office, Citrix, and Cisco switches;
- Excellent communication and problem-solving skills;
- Able to work effectively in a fast-paced environment with multiple priorities;
- USC or green card holder preferred;
What We Offer
In return for your hard work and dedication, we offer a competitive salary range of $60-70k and a supportive work environment that encourages growth and development.
Salary : $60,000 - $70,000
