What are the responsibilities and job description for the Buyer Support Specialist position at Ritchie Bros.?
We are looking for a highly motivated Buyer Support Specialist to join our team at Ritchie Bros. This is an excellent opportunity to work in a dynamic environment and contribute to the growth and success of our company.
About Us:
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.
Job Description:
- Provide customer support for all customers, external and internal
- Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
- Responsible for online setup to allow buyers to participate in online bidding
- Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
- Answer customer inquiries originated via phone call, online chat, or email, and offer resolutions; with the objective being one contact resolution
- Act as liaison between customers and branches
- If language support, translate for branches, dispatch centers, and sister companies when called upon to do so
Requirements:
- Minimum 3 years of customer service experience
- Must be proficient in the use of Outlook, Word, and Excel
- Automotive, insurance, and/or rental car industry experiences a plus
- Bilingual English/Spanish skills are a plus
