What are the responsibilities and job description for the Service Quality Coordinator position at River Thames Boat Project?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle complaints and resolve issues efficiently while maintaining professionalism.
- Perform data entry tasks to update customer records and track interactions.
- Conduct outbound calls to follow up on customer feedback or inquiries.
- Collaborate with team members to improve customer service processes.
- Maintain knowledge of company products and services to provide informed support.
Skills
- Proficient in English; multilingual skills are a plus.
- Strong sales acumen with the ability to upsell products when appropriate.
- Excellent customer support skills with a focus on building relationships.
- Effective data entry skills with attention to detail.
- Exceptional communication abilities, both verbal and written.
- Knowledge of phone etiquette and professional demeanor during calls.
- Experience in outbound calling is preferred but not required.
- Proficient in using computer systems and software for customer management.
Join us in delivering outstanding service that makes a difference!
Job Type: Contract
Pay: $14.64 - $16.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Ability to Commute:
- Grand Prairie, TX 75051 (Required)
Ability to Relocate:
- Grand Prairie, TX 75051: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17