Poker Supervisor

Poker Room Supervisor

Rivers Casino Pittsburgh

Summary

The Poker Room Supervisor oversees the operation and management of Poker games within the casino, ensuring smooth gameplay, adherence to gaming regulations, and superior guest service. This role requires a strong understanding of gaming procedures, leadership skills, and the ability to handle guest concerns while maintaining security and efficiency in the Poker Room.

Essential Duties and Responsibilities

• Oversee all Poker games within the assigned area to ensure fair play and compliance with regulations.
• Investigate and resolve guest complaints or concerns in a calm and professional manner, ensuring satisfaction and adherence to procedures.
• Manage complimentary privileges within approved limits as per the casino’s Comp Matrix.
• Open and close Poker tables, verifying counts provided by dealers and inspecting card decks before play begins.
• Track and record player buy-ins, wins, losses, and betting amounts; complete rating cards for players.
• Monitor bets and payouts, making corrections as necessary, and ensure proper handling of table fills.
• Maintain the security of games, money, and personnel while being vigilant for any unusual or questionable activities.
• Monitor the volume and quality of business in the Poker Room, adjusting game spreads and table limits as appropriate.
• Provide guidance to dealers and team members, fostering a collaborative and guest-focused environment.

Qualifications

• High school diploma or equivalent.
• Knowledge of Poker games and dealing techniques required.
• Two years of employment as a dealer or table games supervisor within the last 10 years or six months of employment as a dealer at the Rivers Casino Pittsburgh
• Strong leadership skills with a focus on guest service and team relations.
• Knowledge of gaming rules, regulations, and procedures.
• Ability to work flexible schedules, including holidays and weekends
• Ability to read and write simple correspondence.
• Effective communication and interpersonal skills for engaging with staff and guests.
• Analytical and problem-solving skills to address operational challenges.
• Attention to detail and the ability to follow and enforce procedures.
• Ability to communicate effectively in English with team members and guests
• Ability to work flexible schedules, including holidays and weekends.

Certifications:

• Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Prolonged periods of standing, walking and sitting
• Regular bending, stretching, twisting, and reaching
• Ability to push/pull objects weighing up to 25 pounds frequently

The above duties and responsibilities are representative. Full job descriptions are available upon hire.