EXPERIENCE COORDINATOR

The Experience Coordinator at Westwood is responsible for ensuring that all residents and their families have a positive and enriching experience during their stay. The role focuses on creating a welcoming environment, coordinating resident activities, and managing the Experience Associate staff. The Experience Coordinator serves as a liaison between residents, families, and staff to ensure that the needs and preferences of all are met and exceeded. This position is crucial in maintaining high resident satisfaction and promoting a vibrant community atmosphere.

Essential Duties

• Plan, develop, and implement activity programs: Create daily, weekly, and monthly activity programs for residents, including social, recreational, educational, and wellness activities.
• Coordinate large social events: Collaborate with multiple departments to ensure the successful execution of large-scale events, providing meaningful programs and personalized experiences.
• Develop the Monthly Calendar of Events: Plan and distribute a calendar that includes spiritual opportunities, programs, and activities that align with residents' interests.
• Create multimedia communications: Develop and distribute multi-media content, to keep residents informed of upcoming events and programs.
• Budget management: Manage overall department budget, ensuring prudent use of supplies, equipment, and personnel.
• Utilize technology for resident engagement: Integrate IN2L (It’s Never 2 Late) technology to enhance resident experiences and provide individual web pages while offering ongoing training and support for residents, employees, and families.
• Decorate common areas: Seasonally decorate facility common areas to create an inviting atmosphere for residents and guests.
• Coordinate transportation: Oversee transportation logistics for resident outings and events, working closely with Bus Drivers to ensure smooth operations.
• Team management: Assist with leading the Experience Team and help to train new team members, ensuring the lifestyle needs of seniors are met and the team delivers high standards of performance.

Non-essential Duties

• Assist with administrative duties such as answering phones and providing tours to prospective residents and their families.
• Provide support to other departments during special events or high-traffic periods.
• Participate in training sessions and staff meetings as required.

Required Experience

• Demonstrated leadership and supervisory experience.
• Strong interpersonal and communication skills, with a focus on delivering exceptional customer service.
• Ability to manage multiple tasks, prioritize, and remain organized in a fast-paced environment.
• Proficiency in Microsoft Office and ability to learn resident management systems.
• First Aid and CPR certification (or willingness to obtain within 90 days of employment).

Preferred Experience

• At least two years of experience in a customer service, event planning, or activities coordination role, preferably in a senior living or healthcare setting.

Required Licensure/Education

• Required Education and Qualifications High school diploma or equivalent required
• A valid driver’s license with a clean driving record is required. The ability to operate a motor vehicle safely and in accordance with all traffic laws is essential.

Preferred Education

• Associate's or Bachelor's degree in Recreation, Hospitality, Gerontology, or a related field preferred.
• Certified Dementia Practitioner is preferred.

Employee Health Requirements

Exposure to:

• Chemicals: Exposure to mild craft supplies, such as glue, paint, and paint thinner, may occur. Employees must adhere to safety protocols as outlined in the Safety Data Sheets (SDS) manual and use appropriate personal protective equipment (PPE) when necessary.
• Video Display Terminals: Average exposure due to regular computer use for scheduling and documentation tasks.
• Blood and Body Fluids: Employees may work closely with residents, including tasks that involve transferring and assisting residents, which could lead to minimal exposure to blood and body fluids. Proper sanitation and infection control procedures must be followed, and PPE will be provided as needed.
• TB or Airborne Pathogens: Minimal exposure, with very little potential. Interaction with residents, families, and visitors requires adherence to infection control measures.

Sensory Requirements:

• Speech: Necessary for effective communication with residents, families, visitors, and staff. Reasonable accommodations will be provided as required under the ADA.
• Vision: Required for observing potential hazards, performing detailed tasks such as cutting and needlework, and working with small objects. Vision aids, such as glasses, are permitted.
• Smell: Essential for detecting smoke, fumes, and other potential hazards in the environment.
• Hearing: Necessary for listening to residents and staff, responding to alarms, and being aware of safety concerns such as someone falling or needing help. Hearing aids are permitted.
• Touch: Important for providing care and comfort to residents, as well as for performing tasks that require dexterity.

Activity/Lifting Requirements

• Average Hours per Week: Varies, up to 40
• Shift: Days

Percentage of time during the normal workday the employee is required to:

• Sit: 10%
• Twist: 5%
• Stand: 50%
• Crawl: 0%
• Walk: 20%
• Kneel: 2.5%
• Lift: 10%
• Drive: 0%
• Squat: 2.5%
• Climb: 5%
• Bend: 5%
• Reach above shoulders: 5%

Lifting Requirements:

• Up to 10 lbs: Continuously
• Up to 20 lbs: Frequently
• Up to 35 lbs: Occasionally
• Up to 60 lbs: Occasionally
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Lifting and Carrying Requirements:

• Carrying items such as chairs (waist-high), boxes (waist-high), and tables (thigh-high to waist-high). Lifting may also involve residents, assisting them from sitting to standing positions. Items may need to be lifted and carried over distances or heights ranging from 2 to 6 feet.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 60
• Twist: 30
• Stand: 180
• Crawl: 0
• Walk: 90
• Kneel: 10
• Lift: 45
• Drive: 0
• Squat: 20
• Climb: 20
• Bend: 20
• Reach above shoulders: 30

Repetitive Use of Hands:

• Simple grasp (1 to 5 lbs): Often
• Pushing & Pulling (1 to 35 lbs): Often
• Fine Manipulation: Required for assisting residents, moving tables, wheelchairs, and performing fine arts and craft work.

Repetitive Use of Foot or Feet in Operating Machine Control: NoneEnvironmental Factors & Special HazardsEnvironmental Factors:

• Inside hours: 8
• Outside hours: 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere: Potential exposure to mild chemical odors from craft supplies.

Special Hazards:

• Chemical Exposure: Employees may be exposed to mild chemicals used in craft supplies (e.g., glue, paint, paint thinner). PPE will be provided as necessary to minimize exposure.
• Protective Clothing Required: Typically not required for daily tasks, but PPE may be provided for specific tasks involving potential exposure to hazardous chemicals or bodily fluids.