What are the responsibilities and job description for the Insurance Coordinator position at Riverstone Dental Care?
Position Title: Insurance Coordinator
Employee Status: Non-Exempt
Reports To: Business Manager
Job Summary: The Insurance Coordinator assists patients with insurance benefits and communicates with insurance companies regarding claims.
Essential Duties:
- Documents basic insurance information on the patient’s chart for quick reference.
- Verify insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.
- Educates patients, as necessary, regarding insurance, their responsibility and basic terminology.
- Monitors and follows-up on outstanding claims.
- Corresponds with insurance companies to resolve payment delays, requests for additional information, or to discuss treatment that has been denied coverage.
- Handles inquiries concerning insurance on a daily basis.
Knowledge/Skills/Abilities:
- Knowledge of English composition, grammar, spelling, and punctuation.
- Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
- Ability to maintain composure and professionalism when exposed to stressful situations.
- Ability to engender trust from the doctors, co-workers, and patients.
- Ability to work cooperatively with management, staff, and patients.
- Ability to prioritize, organize, and complete tasks in a timely and independent manner.
- Ability to accept constructive feedback.
- Ability to understand and follow written and verbal instructions.
- Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
- Ability to communicate and express thoughts and ideas competently.
- Ability to quickly grasp relevant concepts regarding duties and responsibilities.
- Education / Experience:
- High school diploma or equivalent
Physical and Environmental Requirements:
- May be required to lift up to 20 lbs.
- Sedentary position: may be required to sit for long periods of time.
- Vision: close vision, depth perception, and ability to adjust focus.
- Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
- Occasional exposure to toxic or caustic chemicals and radiation.
- Exposure to moderate noise levels.
- Exposure to hectic, fast-paced, high anxiety environments.
Additional or different duties may be assigned occasionally at employer’s discretion.
Job Type: Full-time
Pay: $16.50 - $21.50 per hour
Work Location: In person
Salary : $17 - $22