What are the responsibilities and job description for the Patient Access Representative (float) position at RiverView Health?
Overview
RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.
RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.
We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.
RiverView is an Equal Employment Opportunity employer.
Responsibilities
Location: Crookston Clinic Schedule: 72 hours per two-week pay periodClinic hours: Monday-Friday 7 AM - 7 PM
Pay Range: $20.15 - $28.22; includes competitive benefits package
Job Status: Non-Exempt/Hourly, eligible for over-time
River View Health has an opening for a full time (72 hours every 2 weeks) Patient Access Representative (clinic float) This position would cover shifts between 7am-7pm and support all Riverview Health clinics.
- Answers phones and schedules patients for initial of follow-up appointments
- Greets and registers patients while collecting and accurately entering all information required for visit.
- Supports quality by making updates and corrections to work queues
- Communicates clearly and effectively with patients and families, physicians, clinicians and insurance companies.
- Performs insurance verification either real time or manual verification for eligibility.
- Performs point of service, collection of co-pays and other patient liability.
- Obtains signatures for all necessary documents.
- Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
- Provides support to multiple clinics as float representative
Qualifications
Required:
- Minimum two (2) years of customer service experience
- Ability to sit, stand or walk for long periods of time
Preferred:
- Experience in health care setting
- Proficiency with Microsoft Office
- Experience in Patient Access and/or Epic
- Basic knowledge of medical terminology, insurance
Salary : $20 - $28
