What are the responsibilities and job description for the Inside Sales Specialist position at RJ Young?
Summary/Objectives
The Inside Sales Specialist will be responsible for working directly with customers and prospects to answer inbound calls, web leads, emails and live chats. They will also perform outbound calls and emails to potential customers to qualify them as sales leads for our offerings.
Essential Functions
- Answer phones and digital leads
- Enter data into CRM and follow up with sales
- Research leads to provide thorough data to sales
- Cold call potential and current customers to help set appointments for Account Executives
- Confidence working in Microsoft suite (Excel, Word, etc.)
Competencies
- Oral communication - Shaping and expressing ideas and information in an effective manner.
- Written communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
- Customer focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Negotiating - Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.
- Sociability and networking - Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
- Stress tolerance - Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.
Skills
- Basic computer skills
- Competitive
- Customer service
- Multitasking
- Creative thinking
- Adaptability
Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
- Ability to sit for long periods of time
Position Type/Expected Hours of Work
- Full time, Monday through Friday, typically 8am – 5pm
Required Education and Experience
- Bachelor’s degree in communication, business, marketing or related field
Preferred Education and Experience
- 2-3 years experience in similar sales role
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
