What are the responsibilities and job description for the Customer Account Manager (CAM) position at RJW Logistics?
Job Purpose: The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.
Additional Responsibilities:
- Track, follow-up, and resolve the customers outstanding issues in a timely manner.
- Prepare documentation and reports for the customer base such as customer QBRs
- Assist directly with departments to ensure customers requests are being answered.
- Assist in training peers on improving customer interactions and customer support services.
Other duties may be assigned as needed
Qualifications:
- 2-year experience in customer service field preferred but will train.
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Able to work with minimum supervision
- Should be customer service driven
- Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
- Able to multi-task
Professional appearance
Education and/or Experience Required:
- High School education required.
- College or some college preferred.
