What are the responsibilities and job description for the Customer Experience Associate position at RLG Healthcare?
About the Company
A Dynamic Work Environment with RLG Healthcare
RLG Healthcare is a leading provider of innovative packaging solutions to the healthcare industry. Our comprehensive offerings include labels, folding cartons and boxes, inserts, outserts, IFUs and DFUs, Med Guides, and physician support literature.
We're committed to delivering exceptional service and quality to our customers. That's why we're seeking a Customer Service Specialist to join our team in Garner, NC.
This role involves interacting with customers, sales representatives, and production teams to manage order details and resolve inquiries.
Key Responsibilities
- Serve as the primary point of contact for customers regarding order status, specifications, and updates, ensuring seamless order processing from entry to fulfillment.
- Review, confirm, and process customer orders, ensuring alignment with production schedules, manufacturing capacity, and shipping requirements.
- Communicate with customers and sales teams to clarify specifications, requirements, delivery timelines, and special requests.
- Maintain clear and fluid communication across all levels of the organization and notify all pertinent plant personnel of any special orders or requests around purchasing, production, or rush orders.
- Work closely with production managers to align orders with manufacturing capacity and deadlines.
- Participate in daily production meetings to ensure orders are progressing according to customer expectations; provide clear and timely updates to customers and sales teams regarding order changes, delays, or issues.
