Operations Specialist

Operations Specialist

The ideal candidate will be a dedicated operations professional with a demonstrated ability to

work independently and able to work nights, weekends, and holidays

Job Summary: Manages ongoing daily operations, staffing, vendor relations and strategic planning

Responsibilities and Duties:

• Ensures the efficient staffing and management of details throughout the nation and internationally
• Learn and follow standard operating procedures, guides and checklists
• Able to work with minimal supervision when required, is simultaneously able to anticipate the needs of the organization, and act on them preemptively
• Understands obtaining client needs, site-specific regulations, equipment, and existing protocols, and acting strategically to fulfill them either on time or ahead of schedule
• Detects and reports any irregularities and brings up suggestions for improvement
• Carries out duties while maintaining excellent standards of customer care, promoting the company’s three steps of service in everything they do
• Immediate response to emergencies whenever necessary to assist clients
• Use critical thinking and multi-tasking techniques to ensure a comprehensive and controlling posture
• As needed, be prepared to work on special assignments, or other assigned post adjustments for the Operations Center success
• At times, provide additional services for special events that are outside the normal schedule
• Perform other assignments, duties or tasks as assigned

Ideal Qualifications and Skills:

• Two years' experience in a corporate front office, administrative assistant, operations center, dispatch or operations management or other similar experience
• Strong personal leadership abilities, great interpersonal communication skills, excellent verbal and written communication skills
• Strong computer and mobile device literacy, familiarity with Windows computers and digital computer applications such as Microsoft Office, Google Workspace applications and more
• Type 40 WPM (Words per Minute)
• Able to do basic mathematical calculations, and use calculation tools when necessary
• Able to take initiative and be proactive, anticipating needs of the company, clients and vendors
• Sound understanding of, or able to comprehensively learn, security-specific protocols and procedures
• Good judgement to identify the best course of action when faced with high-liability situations
• Proactive capability to follow complex instructions
• Experience with GIS systems and mapping platforms, information systems
• Understanding of and experience in open-source information collection

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 38 per week

Schedule:

• 10 hour shift
• Day shift
• Night shift
• Rotating weekends

Work Location: In person

Salary : $20 - $25