What are the responsibilities and job description for the Accounting Clerk position at Robert Half?
Job Description
Job Description
We are offering an exciting opportunity for an Accounting Clerk in Lowell, Massachusetts. As an integral part of our team, you will be responsible for managing customer service inquiries, coordinating with various departments to solve problems, and maintaining our backlog to reflect customer requirements. Your role will also involve order management, including new orders, return orders, and sample orders.
Responsibilities :
- Efficiently process customer service inquiries with accuracy and completeness
- Collaborate with the product line manager to process requests for quotations
- Execute order management tasks, such as handling new orders, return orders, sample orders, credits, and debits
- Regularly update and maintain backlog to meet customer requirements
- Manage all expedite requests and handle customer complaints, escalating when necessary
- Actively coordinate with different departments to resolve issues and problems
- Exercise good judgment within defined practices and procedures to determine appropriate action
- Foster relationships and build trust within the company and with our customers.
Proven customer support experience
Strong phone skills and active listening
Customer orientation, ability to adapt to different types of personalities
Excellent oral and written communication
Ability to multi-task, prioritize, problem solve and mange time effectively
Team Player
Proficiency with MS Office Suite
College degree
