Audio/Video Conferencing Specialist

Job Title: Audio / Video Conferencing SpecialistGENERAL PURPOSE OF THE JOB: The AV Specialist proactively owns and supports business Audio/video (AV) functions and all conference rooms to ensure the highest possible availability and quality. The AV Specialist contributes to this function by modifying and maintaining the AV infrastructure, backing up systems as available, monitoring equipment and networks for failures, checking the functionality of each room as scheduled, and maintaining hardware / software with current firmware and patch levels to ensure system health. They coordinate with the ITSC, System Administrators and ITAM as appropriate to ensure coordination of support efforts. When new AV systems, rooms, or solutions are being planned they provide expert advice and input to find the best solution at the appropriate price point. This position will also provide concierge IT service for the executive leadership team. ESSENTIAL DUTIES AND RESPONSIBILITIES: AV System Administration• Produces process, network, and physical maps of all of AV systems and their high-level interfaces, to ensure integration, consistency, and continuity across all systems.• Participates in the design, selection and development of new AV rooms and services.• Participates in projects, not only during design and installation, but also for continuous improvement or operational projects.• Assesses risk, identifying critical service and system dependencies and defining and implementing countermeasures.• May liaison with outside vendors on matters of new equipment and maintenance procedures.• Designs secure and resilient AV architecture that meets all the current and anticipated future AV requirements of the organization.• Ensures the AV processes, metrics and documentation are regularly reviewed and audited for efficiency, effectiveness, and compliance.• Produces and keeps up to date all AV design, architectural, policy, training and specification documentation.• Stays abreast of current technology in the field and subsequently implements new equipment and processes to meet company or user needs. • Recommends proactive, innovative IT solutions for the improvement of AV system design and operation whenever and wherever possible.• Translates logical designs into physical designs, taking account of business requirements, target environments, processes, performance requirements, existing systems and services, and any potential reliability-related aspects.• Creates and maintains AV design policies, philosophies and criteria, covering all areas including connectivity, capacity, interfaces, security, resilience, recovery, access and remote access, and ensuring that all new services meet their service levels and targets.• Travels as needed to support the AEL AV systems, including business conferences, agent appreciation events, or other sponsored functions.AV System Support• Manages and maintains the organization’s AV services • Educates customers on the services available and how to properly utilize them.• Helps formulate AV packages and associated options to best meet customers’ needs.• Performs advanced AV system administration and configuration.• Conducts advanced AV system testing, monitoring, and troubleshooting• Backs up and restores AV systems. • Contributes to and maintains the AV related content of the knowledge base • Bachelor’s degree in information technology, business administration or related field of study (preferred); plus three (3) years’ experience in systems or network administrati