What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
Description
We are providing an opportunity for a Customer Service Representative to join our team based in Branford, Connecticut. The role involves dealing with customer inquiries, maintaining customer records, and managing customer accounts. This position offers a contract to hire employment opportunity.
Responsibilities
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
We are providing an opportunity for a Customer Service Representative to join our team based in Branford, Connecticut. The role involves dealing with customer inquiries, maintaining customer records, and managing customer accounts. This position offers a contract to hire employment opportunity.
Responsibilities
- Answer inbound calls promptly and professionally
- Dispatch calls and schedule appointments as required
- Process customer credit applications with accuracy and efficiency
- Maintain and update customer credit records regularly
- Handle email correspondence and respond to customer queries swiftly
- Enter customer data and order details into our system accurately
- Utilize Microsoft Excel and Word for various tasks
- Ensure the smooth running of basic office operations
- Handle cash payments when necessary
- Coordinate with the office manager to ensure seamless operations.
- Ability to proficiently handle inbound and outbound calls in a call center environment
- Demonstrated experience in providing excellent customer service
- Proficient in data entry operations and order entry systems
- Familiarity with email correspondence and ability to respond professionally to customer queries via email
- Skilled in Microsoft Excel and Word for creating reports, tracking customer interactions, and other administrative tasks
- Experience in scheduling appointments and managing customer bookings
- Knowledge of dispatching procedures, preferably in a customer service setting
- Possess basic office skills including filing, sorting, and managing paperwork
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong communication skills, both verbal and written
- Excellent problem-solving skills and ability to think on feet
- Willingness to work in a team and collaborate with other departments
- High level of patience and ability to handle difficult customer situations with ease
- Proven track record of reliability and consistency in previous roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Salary : $19 - $22
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