What are the responsibilities and job description for the Desktop Support position at Robert Half?
Job Details
Description
I am seeking a Field Operations Technician to provide comprehensive end-user support across various operational activities, while also offering guidance to the Field Operations Team. Key responsibilities will include installing and maintaining personal computer hardware and software, using both hands-on and remote troubleshooting methods. The Technician will address a wide range of issues, including those related to desktops, laptops, networks, telecommunications, video conferencing, VoIP, mobile devices, and infrastructure, in both office and manufacturing environments. This position will be onsite on the East side of Twin Cities.
POSITION RESPONSIBILITIES
Requirements
Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
Operational knowledge of Active Directory and Organizational Units
Understanding of networking principles
Must be able to communicate and work effectively with others in and outside of the IT department
Minimum of four years relevant experience, supporting information systems operations.
4 Years' experience in IT Relationship Customer Support
4 Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
I am seeking a Field Operations Technician to provide comprehensive end-user support across various operational activities, while also offering guidance to the Field Operations Team. Key responsibilities will include installing and maintaining personal computer hardware and software, using both hands-on and remote troubleshooting methods. The Technician will address a wide range of issues, including those related to desktops, laptops, networks, telecommunications, video conferencing, VoIP, mobile devices, and infrastructure, in both office and manufacturing environments. This position will be onsite on the East side of Twin Cities.
POSITION RESPONSIBILITIES
- System Installation & Configuration:
- Install and configure personal computer systems for end-users.
- IT Incident Management:
- Manage the IT Incident queue, addressing Level I, II, and III technical issues as required.
- Hardware & Software Evaluation:
- Identify, evaluate, and validate new hardware and software opportunities, with a focus on cost savings and company benefit.
- System Center Configuration Manager (SCCM):
- Utilize SCCM to install, configure, monitor, support, optimize, and administer its components.
- Active Directory Management:
- Maintain and support the Windows Active Directory domain, ensuring the security and availability of user logins, ACL permissions, Group Policies, and network printing, in line with corporate policies and requirements.
- Documentation Creation & Maintenance:
- Develop and maintain documentation for the company Knowledge Base, addressing both end-user and IT staff needs using effective communication methods.
- End-User Support:
- Provide on-site or remote desktop support to end-users.
Requirements
Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
Operational knowledge of Active Directory and Organizational Units
Understanding of networking principles
Must be able to communicate and work effectively with others in and outside of the IT department
Minimum of four years relevant experience, supporting information systems operations.
4 Years' experience in IT Relationship Customer Support
4 Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
