What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
We are offering an exciting opportunity for a Help Desk Analyst I in SCHAUMBURG, Illinois. The successful candidate will play a vital role in our operations, connecting our team with the technology they need for seamless interaction. This role includes the administration of support for a variety of software and hardware applications and requires exceptional customer service and problem-solving skills.Responsibilities:• Provide continuous support for multiple software and hardware applications, including laptops, desktops, iPads, and more• Utilize your excellent oral and written communication skills to effectively assist customers and team members• Display outstanding time management and problem-solving skills as you multitask in this fast-paced role• Independently plan, organize, and work, as well as collaborate as part of a team• Diagnose and resolve technical issues, demonstrating your proficiency in handling confidential data securely• Exhibit a basic understanding of wireless networking• Use your skills in supporting Windows 10 OS, Office Suite, Google Workspace for Education, and Apple devices• Leverage your knowledge of Cisco Technologies, Mac Computers, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Windows 10• Deliver excellent Call Center Customer Service
Salary : $50,000 - $55,000
