What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Job Details
Description
We are seeking a skilled Help Desk Analyst I to strengthen our team. Located in Charlotte, North Carolina, this role primarily involves providing technical support to company employees, managing IT assets, and ensuring the optimal functionality of our systems. This is a contract to permanent employment opportunity.
Responsibilities:
Effectively manage and respond to IT support tickets, ensuring they are resolved promptly or escalated as needed.
Regularly monitor and maintain the inventory of computer supplies.
Install, configure, and update desktop software applications as required.
Oversee the configuration and deployment of hardware for new and existing employees.
Manage IT asset management tasks, including tracking and maintaining IT inventory.
Provide encryption keys to users when necessary.
Troubleshoot and resolve both hardware and software issues across the organization.
Ensure that Windows updates and patches are installed as needed.
Document the status and resolution updates of problems in the ticketing system.
Recommend IT equipment purchases based on the organization's needs.
Requirements
Proficiency in Android Development is required
Familiarity with Cisco Technologies is a must
Experience with Citrix Technologies is necessary
Ability to work with Mac Computers is expected
Profound knowledge of Microsoft products and services is essential
Proficiency in using Active Directory is required
Experience with Apple Devices is a must
Strong understanding of Computer Hardware is necessary
Experience in Configuration Management is expected
Knowledge of Deployments is essential
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled Help Desk Analyst I to strengthen our team. Located in Charlotte, North Carolina, this role primarily involves providing technical support to company employees, managing IT assets, and ensuring the optimal functionality of our systems. This is a contract to permanent employment opportunity.
Responsibilities:
Effectively manage and respond to IT support tickets, ensuring they are resolved promptly or escalated as needed.
Regularly monitor and maintain the inventory of computer supplies.
Install, configure, and update desktop software applications as required.
Oversee the configuration and deployment of hardware for new and existing employees.
Manage IT asset management tasks, including tracking and maintaining IT inventory.
Provide encryption keys to users when necessary.
Troubleshoot and resolve both hardware and software issues across the organization.
Ensure that Windows updates and patches are installed as needed.
Document the status and resolution updates of problems in the ticketing system.
Recommend IT equipment purchases based on the organization's needs.
Requirements
Proficiency in Android Development is required
Familiarity with Cisco Technologies is a must
Experience with Citrix Technologies is necessary
Ability to work with Mac Computers is expected
Profound knowledge of Microsoft products and services is essential
Proficiency in using Active Directory is required
Experience with Apple Devices is a must
Strong understanding of Computer Hardware is necessary
Experience in Configuration Management is expected
Knowledge of Deployments is essential
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
