What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Robert Half is searching for IT Administrator who can support a pharmaceutical client based in Seattle, WA. This IT Administrator will help migrate email accounts in assistance with the organization's recent acquisition. This position is a contract opportunity that is 3-4 months and is 100% remote but 1 week onsite to start. Apply Now!Job Details:Schedule: Monday – Friday 8AM-5PM PSTDuration: 3-4 months Location: 100% Remote but 1 week onsite at the startPay: $35-40/HRJob Duties:Assist with installation, configuration, and ongoing usability of IT systemsProvide daily network, server, and systems support and monitoringTroubleshoot hardware, software, and network issues remotely and via phoneWindows server, server application, and O365 administration and user managementManage security options to maintain privacy, security, and regulatory complianceTake ownership of issues reported and see problems through to resolutionResearch, diagnose, troubleshoot, and identify solutions to resolve customer and system issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate support channelProvide prompt and accurate feedback to usersEnsure proper recording and closure of all support and project ticketsDocument specialized knowledge and solutions in the form of knowledge base tech notes, procedures, etc.
Salary : $35 - $40
