Help Desk Support

To be proficient, the ideal candidate would need to have experience with the following:

• Help Desk support for approximately (100) end users working remote and on-prem with support for the following compute devices: Desktop PC’s, laptops, phones and tablets and peripherals (printers, scanners, docking stations etc…)
• Network support for our main office (Springfield, NJ) consisting of redundant internet connections, high availability firewalls, switches, routers and wireless access points
• Experience managing and configuring users, domain joined PC’s, groups, policies, cyber-security services and other key aspects of a fully cloud-based network powered by Microsoft 365 services such as Entra, Intune, Exchange Online, Sharepoint, OneDrive etc..
• Experience with supporting Microsoft Office Products (Word, Excel, Outlook, PP etc..)
• Experience with configuring and deploying End Point Protection Software / Anti-virus (we presently use SentinelOne)
• Experience with Remote Tools (we presently use GoTo Resolve)
• Experience with Messaging Apps (we use Slack and Teams)
• Ability to support various cloud products such as the following:
• Quickbooks
• Cloud VPN software
• VOIP systems
• Cloud storage solutions (i.e. dropbox; Google Drive etc..)