Help Desk Technician II

Description

Robert Half is searching for an IT Support Analyst II for a Medical Device Manufacturing client in Hillsboro, Oregon! The primary responsibility of this IT Support Analyst II is to receive, triage, and/or resolve internal end-users' Tier II technical support tickets and troubleshoot hardware, software, and networking issues both remotely and in-person. This is a long-term contract opportunity that is 3-6 months to start. Additionally, this role is 100% onsite in Hillsboro, OR.

Job Responsibilities:

• Provide technical support and coordination of one or more complex, company-wide software/hardware system solutions
• Oversee the inventory, configuration, and maintenance of computer workstations and laptops.
• Install computer hardware, software, and peripherals for new employees or for employee relocations.
• Create and modify network profiles and Outlook mailboxes. Provide training to maintain mailboxes.
• Oversee and coordinate the administration, creation, and changing of company passwords.
• Maintain Microsoft Active Directory for on-premises and Azure Active Directory tenants.
• Install new software packages and upgrades.
• Engage and collaborate with IT colleagues in a cross-functional, service-oriented team environment to promote knowledge sharing and deliver high quality support services.
• Provide leadership to team for addressing process as well as technical issues.
• Contact and coordinate with hardware and software vendors for service when necessary.
• Conduct training sessions for company employees in the operation of software/hardware systems.
• Oversee the uncompleted technical requests and ensure open communication with users.

Requirements

• At least 2 years of experience in a Tier II IT Support role
• Excellent customer service and communication skills
• Proficiency with Active Directory: managing file access, creating new user accounts, organizational units, and other user account management tasks
• Past experience supporting and troubleshooting Microsoft 365 application and licensing
• Familiarity working with a ticketing system and managing ticket queue
• Hands-on experiencetroubleshooting hardware and basic network connectivity issues
• Strong knowledge of working with and supporting Windows OS 10
• Nice to have: experience working in a hybrid environment with Azure Active Directory and on-premise Active Directory

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.