What are the responsibilities and job description for the Receptionist/Front desk position at Robert Half?
Job Description
Job Description
We are seeking a Receptionist / Front desk for our operations in Boston, Massachusetts. This role offers a short term contract employment opportunity in the industry. As a Receptionist / Front desk, you will be handling multiple responsibilities related to customer service, record keeping, and communication.
Responsibilities
- Manage the multi-line phone system, ensuring efficient routing and prompt response to all inquiries.
- Utilize Microsoft Office Suites for document creation, data management, and correspondence.
- Maintain an organized and updated record of all customer interactions.
- Assist with the setup and management of virtual meetings via Zoom.
- Monitor customer accounts and handle any issues or inquiries in a timely manner.
- Ensure a smooth and efficient front desk operation, providing top-notch customer service at all times.
- Proven experience in a similar role as a Receptionist or Front Desk Officer.
- Proficient in answering and managing a multi-line phone system.
- Strong knowledge and practical use of Microsoft Office Suites.
- Ability to navigate and operate Zoom for meeting schedules and coordination.
- Excellent verbal and written communication skills.
- High level of professionalism and ability to maintain confidentiality.
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Exceptional customer service skills and a positive, friendly demeanor.
- Ability to work independently as well as part of a team.
- High school diploma or equivalent is required.
