What are the responsibilities and job description for the Robert Half | Help Desk Specialist position at Robert Half?
Help Desk Support Specialist (Evening Shift)
This position is 90% remote. Onsite for first 30 days of training and then transitions to fully remote.This full-time role is based in Downtown Los Angeles, and it is essential for candidates to reside within a 1-hour radius.
EVENING SHIFT : You will be working on an alternating schedule : Sunday - Thursday or Sunday - Wednesday from 3pm - Midnight, ensuring our evening shift is covered effectively. As a result, you'll enjoy a three-day weekend every other week.
Location : Downtown Los Angeles, CA
Type : Full-Time
Compensation : $70,000 - $75,000 per annum, plus eligible for overtime pay. Other benefits include health insurance, paid time off, and 401K with matching.
We are searching for a dynamic and experienced Help Desk Support Specialist to join our reputable client's team. As a evening-shift worker with a passion for technology support, you will be vital to provide round-the-clock assistance to our valued users.
Minimum Requirements :
- Minimum 2-years experience supporting technology in a fast-paced setting
- Expert proficiency in Microsoft Office Suite 2013 / 2016 / 2019 / 365, particularly Word
- Resolve end‐user calls presented by phone, email, or face‐to‐face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.
- Resolving 25 tickets per day through ServiceNow.
- Expert proficiency in supporting Microsoft Windows, including performance and connectivity issues
Desired Qualifications :
Salary : $70,000 - $75,000
