What are the responsibilities and job description for the Technical / Deskside Support II (Contractor) position at Robert Half?
Job Details
Description
We are offering a long-term employment opportunity for a Technical / Deskside Support II in Philadelphia, Pennsylvania. The selected candidate will be responsible for providing comprehensive support for a variety of computer related products and systems, as well as managing customer inquiries and maintaining accurate records.
Responsibilities:
Provide expert maintenance and support for PCs, servers, and associated software, networks, and peripherals
Handle installation, maintenance, and servicing of break-fix desk side computer related products and legacy systems
Support network products from both an operational and maintenance perspective
Perform tests and certify PCs, networks, servers, and client-approved applications
Conduct installs, moves, adds, and changes (IMACs) as required
Monitor customer accounts and take appropriate action when needed
Maintain a proficient understanding of company service solutions
Adhere to client-specific internal procedures and service delivery requirements
Work on smaller, less complex projects, potentially with project management responsibilities
Ensure customer satisfaction throughout the service delivery transaction
Maintain a high degree of professionalism in actions, demeanor, and dress.
Requirements
Demonstrated proficiency in Customer Service and maintaining Customer Satisfaction.
Proven ability in Planning and Project Management.
Familiarity with Procedures and Configuration Management.
Proficiency in using Microsoft tools and Microsoft Office Suites.
Commitment to Quality and attention to detail.
Ability to Troubleshoot various technical issues.
Understanding of Networks and Networking principles.
Excellent Communication Skills, both verbal and written.
Experience with Deskside Support tasks.
Knowledge of the C programming language, across all versions.
Experience with Printing and related peripheral equipment.
Familiarity with Servers, Storage systems, and their operation.
Knowledge of Operating Systems, specifically UNIX and Linux.
Proficiency in Desktop Hardware, Laptop Hardware, and Computer Hardware maintenance and repair.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long-term employment opportunity for a Technical / Deskside Support II in Philadelphia, Pennsylvania. The selected candidate will be responsible for providing comprehensive support for a variety of computer related products and systems, as well as managing customer inquiries and maintaining accurate records.
Responsibilities:
Provide expert maintenance and support for PCs, servers, and associated software, networks, and peripherals
Handle installation, maintenance, and servicing of break-fix desk side computer related products and legacy systems
Support network products from both an operational and maintenance perspective
Perform tests and certify PCs, networks, servers, and client-approved applications
Conduct installs, moves, adds, and changes (IMACs) as required
Monitor customer accounts and take appropriate action when needed
Maintain a proficient understanding of company service solutions
Adhere to client-specific internal procedures and service delivery requirements
Work on smaller, less complex projects, potentially with project management responsibilities
Ensure customer satisfaction throughout the service delivery transaction
Maintain a high degree of professionalism in actions, demeanor, and dress.
Requirements
Demonstrated proficiency in Customer Service and maintaining Customer Satisfaction.
Proven ability in Planning and Project Management.
Familiarity with Procedures and Configuration Management.
Proficiency in using Microsoft tools and Microsoft Office Suites.
Commitment to Quality and attention to detail.
Ability to Troubleshoot various technical issues.
Understanding of Networks and Networking principles.
Excellent Communication Skills, both verbal and written.
Experience with Deskside Support tasks.
Knowledge of the C programming language, across all versions.
Experience with Printing and related peripheral equipment.
Familiarity with Servers, Storage systems, and their operation.
Knowledge of Operating Systems, specifically UNIX and Linux.
Proficiency in Desktop Hardware, Laptop Hardware, and Computer Hardware maintenance and repair.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
