Customer Logistics Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Key Responsibilities

• Ensure supply to customers by partnering with Global CSM(Customer Supply Manager) for upstream replenishment from central packaging site incl. proactive exception management. Coordinate timely replenishment by working with cross functional teams to ensure local good receiving & releasing can be executed on time. Support global CSM in setting proper planning parameters that fit into China dynamic requirements, such as safety stock targets, lead times, order frequency, etc. for assigned product portfolios and drive a solid supply plan for each product. Drive alignment on the Service Level Agreement with the Global Product Supply Chain community
• Collaborate with cross functional teams to translate the changing regulatory/policy landscape into supply solutions and work with CSM to ensure it is reflected properly into our replenishment & inventory plan for China. Details follow the RACI of China Supply Chain Operating Model
• Be accountable for in-country inventory distribution requirement planning. Understand the latest business and channel strategies to drive solid inventory replenishment plan and execution for multi-DCs to ensure product availability for timely delivery into channels with agreed customer service level.
• Proactively identify supply risks & issues and drive mitigations/solutions timely. Manage the communications with critical Global and Local stakeholders (e.g. CSM, CVSP, etc.) in event of potential warehouse backlogs and patient-level stock-outs. Prompt escalation of any inability to supply.
• Oversee In country Inventory incl. shelf life management. Timely flag any risks of write-off or short shelf life and work with cross functional teams to drive mitigations/solutions and continuous improvement
• Own the Supply Review as a part of China pre Sales & Operations Planning process. Represent China Supply for assigned products, bringing in upstream and downstream Supply Chain deep insights for pre S&OP discussions
• Ensure timely Launch Supply Readiness by facilitating the planning and execution for post-approval activities in line with Local Launch Strategy and Global Launch process
• Support product lifecycle management(phase in & phase out). Ensure appropriate supply chain set-up (incl. e.g. master data) in-line with the life cycle status of the product/portfolio
• Drive problem solving and root cause analysis when business requires
• As part of the bigger supply chain group, to also co-own the KPI of Backlog/Stockout and Inventory Target. Closely monitor and drive the achievement of agreed service level metrics
• Contribute to the supply chain design together with the CVSP and support implementation of supply solutions to meet customer requirements
• Drive efficiency through identifying value-adding opportunities through technology and data in-line with the digital roadmap.
• Lead & implement supply projects/initiatives to gain efficiency and meet customer needs
• Implement/change Supply Chain processes to be compliant vs local regulations and Roche directives. Drive continuous process improvement and pioneer for excellence.
• Ad-hoc projects, tasks or activities assigned by line manager and senior management
  
  

Key Interfaces & Stakeholders

• Upstream Supply Chain roles such as CSM, GLM , PSCL
• Local Supply Chain Teams and roles such as CVSP, W&D
• Local functions such as Regulatory, Quality, Artwork, MCE, Finance, Commercial
  
  
  

Skills & Capabilities

• Bachelor’s degree in Supply Chain Management related discipline or equivalent
• 5 years of relevant work experience preferred
• Able to build and maintain strong internal and external partnerships
• Solid understanding of supply chain planning and execution systems
• Possess strong business, logistics, and supply Chain acumen
• Strong sense of urgency and problem-solving skills
• Knowledgeable of master data impact
• Strong communicator and connector between the Business, Finance, Quality, Regulatory and Supply Chain teams
• Effective communicator with strong presentation and facilitation skills
• Systems thinker, deep listener, able to uncover novel insights
• Capability to translate the future healthcare landscape changes to supply chain challenges and opportunities (i.e. participate in the design future proof end to end supply chain solutions)
• Customer centricity and growth mindset
• Outcome-based, solution-oriented, enterprise-thinking mindset
• Collaborator, influencer and good team player
• Business proficient in English and Mandarin spoken and written
  
  

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche China consists of the full value chain of Pharmaceuticals and Diagnostics fields, from early research, clinical development, manufacturing to commercialization. With more than 7,000 employees, Roche China is now working to develop itself into Roche's third global strategic center after Basel and San Francisco, and making sustained efforts to fulfill its long-term commitment to China, so as to meet Chinese patients’ unmet needs.

Roche is an Equal Opportunity Employer.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.