Case Manager

JOB TITLE: Case Manager

JOB STATUS:  This is a full-time position at 30 to 35 hours per week.  The schedule is Monday through Friday, 9:00 - 4:00.  May require some evening meetings or outreach for clients who work full time. 

REPORTS TO:  Director of Client Services

JOB DESCRIPTION:

We are looking for a detailed oriented individual that is adept in social work practicum and financial budgeting to help guide our clients in discovering the available resources to which can improve their sustainability.

The main focus of the role is enabling the client to move toward self-sustainability. The Case Manager will analyze the client's budget, provide positive financial coaching, navigate through various financial assistance tools through discovery of their spending behavior, and design a target-based wellness plan that will support the client's journey to self-sustainability.   

COMPENSATION:  $18 per hour

JOB DUTIES:

• Maintain an empathetic and ethical approach to client's information
• Conduct client assessment meetings for households seeking financial coaching and social wellness.
• Learn and utilize the Client Service Tracking System.
• Learn and utilize current processes and procedures.
• Be aware of available Oakland County and local resources to support a client’s daily living and make recommendations to clients accordingly.
• Conduct individual coaching for topics such as financial goals, income vs expenses, needs vs wants, budget creation and management, checking account management, importance of emergency savings, importance of a bank account, responsible use of credit, etc.
• Collaborate with the client to create and document a wellness plan including targets and assignments to be completed to support daily living and enable movement toward self-sustainability.
• Consistent and timely follow-up meetings with client until the Wellness Plan targets are complete.
• Timely data entry of all client information and services.

JOB SKILLS & REQUIREMENTS:

• Strong interview and assessment techniques.
• Strong computer skills including Microsoft.
• Strong communication skills; verbal, written and body language.
• Strong project management.
• Strong time management.
• Strong organizational skills.
• Creative problem-solving skills.
• Ability to set boundaries and communicate that to the client.
• Budget analysis, creation, and balancing.
• Creation of improvement plans including targets, timeframes, and assignments.
  
• Recognizes and values cultural diversity.
• Detail oriented.
• Strong work ethic and attendance record.
• Strong collaborative and teamwork characteristics.
• Self-motivated.
• Flexible.

JOB QUALIFICATIONS:

• A Bachelor's degree in social work, health care or human services preferred.
• Will consider 4 years of experience in human services, nursing, budget counselling or equivalent life experience demonstrating success in the socioeconomic topics listed above.

ABOUT US:

Founded in 1968, Neighborhood House is a 501 (c) (3) nonprofit human service organization that assists our neighbors during times of hardship. We collaborate with the community and other social service providers to help our neighbors in financial crisis move toward financial and overall wellness.

Life circumstances, such as sudden job loss, divorce or death of a spouse, can change the life of a family in a moment’s notice. Neighborhood House recognizes the basic needs of residents in crisis and responds with emotional and financial assistance.

We believe that neighbors helping neighbors is the model of a strong community.

Our key client services include food pantry, clothes closet, financial assistance, transportation, sustainability services and counseling.

Salary : $18