What are the responsibilities and job description for the Recertification Specialist, Affordable Housing position at Rochester's Cornerstone Group, Ltd.?
- Recertification of all unit files.
- Providing exceptional customer service to residents.
- Managing communications with residents regarding rent and past-due balances.
- Preparing reports.
- Maintaining accurate records and resident files.
- Processing move-out paperwork and security deposits.
- Processing, approving/denying rental applications.
- Conducting new resident orientation to property including rules and regulations.
- Performing move-in and move-out inspections with residents.
- Maintaining a professional office atmosphere.
- Inspecting property and monitoring apartment inspections.
- Maintaining an accurate waiting list.
- Obtaining third-party verifications.
- Communicating professionally, respectfully, and collaboratively.
- Working professionally and cooperatively with the team.
- Models leadership and leads by example.
Qualifications:
- High School Diploma or equivalent.
- Prior relevant experience in affordable housing.
- Prior experience with recertification.
- Complete knowledge of all phases of leasing and resident retention.
- Excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.
- Computer proficiency with knowledge of OneSite or similar management software.
- Reliable transportation.
- Possession and required use of personal cell phone (reimbursement provided).
- Being committed to ongoing principles of creating diverse, equitable, and inclusive strategies when selecting our employees, collaborating with partners, and engaging professionally with tenants.
Join our team and make a difference!
Interested candidates are encouraged to apply! We are excited to look over your credentials and will reach out if we'd like to schedule an interview. Thank you!
About Rochester's Cornerstone Group, Ltd.:
Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.
Salary : $20 - $25
