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Dispatcher/Customer Service Representative

Rocklin Heating and Air
Sacramento, CA Full Time
POSTED ON 1/28/2025 CLOSED ON 3/10/2025

What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Rocklin Heating and Air?

Rocklin Heating & Air is looking for a dispatcher to join our team. Looking for a motivated individual who is a fast learner and looking for work experience in a fast paced environment. Pay is depending on experience beginning at $20/hr with room to grow.

Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with the owners, department managers, employees, and company customers, including keeping customers informed to schedule and lead times.

Duties and Responsibilities:

  • Receive, schedule, and coordinate incoming customer calls
  • Debrief Service Technicians after completion of call
  • Create work orders for all service calls and assign to service technicians through Housecall Pro
  • Maintain the schedule and assign each call to the appropriate technician
  • Assist Office Manager / Operations Manager with executing tasks as assigned
  • Order parts and follow up with their deliverance
  • Update open job files as information is received (Warranties, equipment info, etc.)
  • Scan, save, and file completed work orders into appropriate folder
  • Receive parts and document accordingly
  • Work/Schedule independently and accurately in line with business values and goals

Education and Experience:

  • High School Diploma or GED Required, Bachelor's Degree preferred
  • Minimum 2 year of Customer Service Experience
  • Minimum 1 year of Dispatch Experience (Preferred)
  • Ability to focus and thrive in a fast paced environment
  • Excellent customer service skills and attitude
  • Excellent Communication Skills --verbal and written
  • Excellent organizational skills
  • Excellent time management skills

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25

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