Clinical Community Liaison

Description

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose 

The Clinical Community Liaison provides person-centered, community-based clinical care management services for individuals referred to and participants in Community Transitions programs. The goal is to ensure that comprehensive, coordinated, easily accessible, culturally informed, trauma informed, and integrated services are available for people in the community; and to minimize the risk of readmissions to hospitals, emergency departments, withdrawal management, Colorado Crisis Services, and arrest; and to ensure an individual’s stability in the community. The Clinical Community Liaison will discuss appropriate referrals, creating client charts in the electronic health record and facilitating client communication for a warm hand-off at the time of referral, as well as support administrative functions for the program.  

Essential Duties  

• Manages referrals and intakes: answers all incoming calls, responds timely to all communication, completes data entry of intake and referrals into database daily, uses clinical knowledge to validate behavioral health information, along with referral tracking, and basic audits of the database.  

• Responds to community partners with referral questions including determining eligibility, communicating status on the capacity list (if applicable), and ensuring necessary documentation is received with the referral form. 

• Follows up with referral sources to complete intake assessment and attend to interim needs for support prior to assignment to a Clinical Care Manager. 

• Perform professional interpretation and analysis of clinical data and assessments to formulate waitlist prioritization to ensure clients are assigned based on contract priority and need.  

• Ability to independently clinically assess an individual’s needs, including understanding mental health symptoms, coordinating behavioral health services and referring to crisis services as appropriate. Ability to utilize clinical skills such as motivational interviewing, brief interventions, and de-escalation techniques. 

• Assist in accessing services and coordinating care while ensuring individuals have all the resources required for daily living (such as: food, housing, therapies, and transportation).  

• Assist individuals, families, and community partners with understanding services provided by Community Transitions. This may include coordination with providers such as community mental health centers, primary care, case management, Assertive Community Treatment teams, Regional Accountable Entities, and others. 

• Advocate for the best interest of the individual by working with providers to resolve conflict as it relates to the individual’s referral to Community Transitions. 

• Collaborate with coworkers who share duties of this role, which may include Clinical Community Liaison, Floating Clinical Care Manager, and Clinical Program Manager, in order to effectively carry out the intake needs of the department. 

• Identify and report to supervisor any team activities and issues that influence the delivery of services under the contract. 

• Complete all documentation as required according to contractual, organizational, and legal requirements.  

• Enter referrals into both RMHS and the BHA electronic health record  

• Completed chart audits to support with data integrity and quality analysis 

• Assist with financial well-being through utilization and authorization tasks, such as processing check requests as needed.  

• Develops and maintains various tracking systems to ensure tasks are done on time and in an organized manner  

• Actively participate in supervision and case consultation. 

• Performs other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities 

• Knowledge related to clinical diagnoses, including serious and persistent mental illness and substance use disorders, and ability to interact effectively with individuals experiencing these disorders. 

• Knowledge of qualifying psychiatric hospitals, withdrawal management facilities and emergency departments in Colorado. 

• Ability to independently assess eligibility criteria for Community Transitions programs. 

• Knowledge of general standards of practice in behavioral health settings and ability to communicate effectively with psychiatrists and other behavioral health clinicians. 

• Ability to work independently in the community and from a home office, and to travel to the RMHS office as required.  

• Effective communication skills with individuals served in the program, team members, colleagues, and community partners. 

• Ability to independently assess crisis situations and connect individuals to appropriate resources including the Colorado Crisis Line or emergency services. 

• Knowledge of community resources related to the behavioral health needs of the individuals in the programs. 

• Ability to self-manage time, priorities, and resources to achieve program goals. 

• Familiarity with DSM V and ICD-10, behavioral health symptoms, and general medication side-effects.  

• Comfortable utilizing de-escalation strategies and Motivational Interviewing as needed 

• Maintain strict confidentiality and fulfil the requirements of HIPAA (Health Insurance Portability and Accountability) and other relevant rules and regulations. 

• Maintain appropriate boundaries and professional demeanor.  

• Document timely utilizing standards of practice for the profession. 

• Work independently with minimal supervision. 

• Strong data entry skill and attention to detail with the ability to enter data timely and accurately per program requirements. 

• Understand and use a person-centered, culturally informed and trauma informed principles. 

Essential Functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Actively communicate with individuals, caregivers, families, stakeholders, advocates, and providers.  

• Ability to meet/work with staff, stakeholders, or individuals in various settings.  

• Attending staff, team, and department meetings.  

• Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.  

• Participates in agency and community planning and education.  

• Develops and maintains records, plans, and reports.  

• Lift and/or carry 20 lbs.  

• Sit, stand, and walk for reasonable periods of time. 

• Maintains prompt and regular attendance.  

• Performs related work as assigned.  

• Ability to drive personal or company vehicle. 

Minimum Qualifications  

• Master's degree in social work or a related field, including specific training in behavioral health disorders, and 
  3 years of progressive work experience providing direct services or intensive case management for individuals with serious and persistent mental illness and/or substance use disorders. 

• Substituting Experience for Education: 
  Bachelor’s degree in social work or a related field, including specific training in behavioral health disorders, and  
  5 years of progressive work experience in the mental health and/or human services field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in Master’s level education 

• This specialized work experience should include more than one item from the list below to be considered as a substitute:  

• Experience with diagnostics specific to behavioral health 

• Certifications that demonstrate clinical skills such as Certified Addictions Technician (CAT)  

• Experience in intake/referral roles 

• Independent evaluation and assessment 

Preferred Qualifications 

• MA and 4 or more years, or BA and 6 or more years, of direct services AND intensive case management experience for individuals with serious and persistent mental illness and/or substance use disorders. 

• License-eligible in social work, counseling, human services, or related field.  

• Bilingual Spanish speaking 

• Experience with  

• Engaging referral sources – providing informational/marketing presentations and establishing and maintaining professional relationships with community agencies. 

• Crisis Intervention 

• Job sharing – sharing the duties of the position with one or more coworkers 

Salary : $61,200 - $68,000