What are the responsibilities and job description for the Ecommerce Order Administrator position at ROGERS ENTERPRISES, INC?
Rogers Enterprises, Inc. is a growing fine jewelry chain with stores spread throughout 14 states. Founded in 1910, this family-owned company operates under the names Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers. Our reputation has been built with three guiding principles: fairness, honesty and integrity. We are seeking individuals with the desire to succeed and to share in the rewards of being part of our winning team!
SUMMARY
The Ecommerce Order Administrator position is part of a multi-person Ecommerce Fulfillment Team, responsible for the placing and on-time shipment of all ecommerce orders. Ensuring a seamless guest experience, you will review new orders, determine where to source inventory, place orders using Salesforce Order Management System and work with our 70 stores and vendors to ensure they are shipped to our guests. When orders are being shipped from our home office, you will be responsible for preparing the orders for shipment through our packing and boxing process. This is an opportunity to work in a fast-paced environment with bonus eligibility based on on-time shipments, inventory control, and ecommerce sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process, place and track online orders using Salesforce Order Management System
- Work directly with our 70 stores and our vendors to place and follow up on orders to ensure on-time and accurate order shipment
- Pack and box orders for shipment to the guest
- Maintain, organize and track inventory on a regular basis to ensure accuracy and minimize loss
- Partner with the Ecommerce Fulfillment team to determine and implement order fulfillment processes to ensure on-time shipment
- Assist the Ecommerce Fulfillment Manager with miscellaneous tasks
QUALIFICATIONS
- Ability to creatively solve problems and determine solutions to get guests their orders when an order does not follow the typical process
- Detail oriented
- Strong organizational skills
- Strong communication skills
- Guest-first mentality
- Comfortable in a fast-paced environment
- Ability to learn quickly
TECHNICAL SKILLS
Proficient in Microsoft Office Suite and comfortable with learning new systems
PHYSICAL DEMANDS
This role requires lengthy standing and movement to different departments throughout the building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
You will work in a highly collaborative environment interacting with the Ecommerce Team daily. Our in-office environment and promote from within culture fosters development opportunities within the Ecommerce Team and/or the entire organization. This position requires a willingness to work weekend hours during peak holiday (e.g. November-December) seasons with schedule flexibility (e.g. work from home days) during non-peak seasons pending order demand. It is 40 hours per week with OT possible during peak times November and December. Position requires multi-tasking, the ability to work in a fast-paced environment during peak times of the year and a sense of urgency to meet our guests’ needs.
BENEFITS
- Health Insurance- Four plans available including prescription coverage.
- Dental and Vision- Two dental plans, and a vision plan available.
- Voluntary Benefits- Additional Voluntary benefits including Voluntary Life, Disability, Accident, Critical Illness, Hospital Indemnity, Pet Insurance, and Fitness Discounts.
- Paid Time Off- 40 hours after 3 months, then 80 hours at 1 year anniversary.
- Holiday Pay- New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
- Discounts- Associate discounts on store purchases available.
- Wellness and other discounts- Employees that participate in annual wellness event and are enrolled in company medical coverage are eligible for Wellness discount. Fitness discounts are also available for both medical enrollees and those not enrolled.
- Retirement / 401(k) Plan- Eligible to participate in the company 401(k) if eligibility is met, following one year anniversary. Company match is 40% of the first 5% that the employee contributes to the plan.
