Customer Service Representative II

ESSENTIAL JOB TASKS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Discuss Rohrer services to customers by telephone or in person, take or enter orders, and enter details about customer complaints in Notes.
• Enter sample request in Notes
• Send proofs and samples out for approval.
• Enter specs for approved items and archive artwork.
• Match P.O prices and items to art/rerun items.
• Enter dollar value to bookings log.
• Enter ship date request
• Attend production meeting to track jobs.
• Review and share information for processing customers’ requirements with Customer Service I & III.
• Data entry of print order information.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or equivalent
• Three to Five years’ experience in related field (printing or thermoforming preferred)
• MUST be able to successfully pass a background and drug screen

KNOWLEDGE, SKILLS AND ABILITIES

Exemplify Rohrer’s Core Values:

• Ownership – Act with accountability, sense of urgency, and shared risk.
• Creativity – Challenge the status quo with ingenuity and resourcefulness.
• Collaboration – Strive for and actively participate in a cross-functional, team environment.
• Authenticity – Present ourselves as genuine and honest to build trust, respect and credibility.

• Communicate effectively with customers, sales representatives, and vendors regarding printing orders
• Possess excellent communication and organizational skills
• Knowledge of OMS system is helpful
• Good computer skills, including fast and accurate data entry skills
• Strong teamwork and leadership attributes
• Strong attention to detail to thoroughly complete work tasks
• Ability to manage multiple priorities in a fast-paced environment
• Cross-train with POD team members
• Knowledge of paperboard and/or thermoforming firm preferred
• Customer service experience
• Capable of working with and communicating with different personality types
• Capable of actively listening and comprehending to convey information effectively
  

Benefits after 30 days including Medical, Dental, PTO / Hybrid Role!