What are the responsibilities and job description for the Customer Service Representative position at Rohrer Corporation?
ESSENTIAL JOB TASKS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
⦁ Discuss Rohrer services to customers by telephone or in person, take or enter orders, and enter details about customer complaints in Notes.
⦁ Enter sample requests & Send proofs and samples out for approval.
⦁ Enter specs for approved items and archive artwork.
⦁ Match P.O prices and items to art/rerun items.
⦁ Attend production meeting to track jobs.
⦁ Review and share information for processing customers’ requirements with Customer Service Team
⦁ Data entry of print order information.
⦁ Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
⦁ Three to Five years’ experience in related field (printing or thermoforming preferred)
⦁ Communicate effectively with customers, sales representatives, and vendors regarding orders
⦁ Possess excellent communication and organizational skills
⦁ Knowledge of OMS systems
⦁ Proficient computer skills, including fast and accurate data entry skills
⦁ Strong teamwork and leadership attributes
⦁ Strong attention to detail to thoroughly complete work tasks
⦁ Ability to manage multiple priorities in a fast-paced environment
⦁ Knowledge of paperboard and/or thermoforming firm preferred
⦁ Customer service experience
⦁ Capable of actively listening and comprehending to convey information effectively
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
