What are the responsibilities and job description for the Customer Service position at Roller Printing Co. LLC?
Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders
- Upsell products or services to customers when appropriate
- Maintain customer records by updating account information and notes
- Perform data entry tasks accurately and efficiently
- Collaborate with other team members to ensure customer satisfaction
Skills:
- Excellent verbal and written communication skills in English
- Ability to effectively communicate with customers from diverse backgrounds
- Proficient in data entry and computer skills
- Knowledge of phone etiquette and customer service best practices
- Ability to analyze customer needs and provide appropriate solutions
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service. We offer competitive pay, a supportive work environment, and opportunities for career growth.
If you have the required skills and qualifications for this position, we would love to hear from you. Please submit your application online through our website. Only qualified candidates will be contacted for an interview.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $14 - $18