What are the responsibilities and job description for the Customer Service Representative position at Yazoo Mills, Inc.?
Are you looking for a new career with a stable company that has been in business for over 120 years? Yazoo Mills is seeking a Customer Service Representative to join our well-established and growing company in New Oxford, PA.
Yazoo Mills, Inc., is one of the nation’s leading, privately owned manufacturers of high-quality paper tubes and cores. We are a family-owned business and our employees are our family. Our culture inspires our employees to be innovative thinkers, problem solvers, and results-driven.
Yazoo Mills offers:
- Competitive Wages.
- Comprehensive Benefits that include Health, Dental, 401(k), Life Insurance, Short Term Disability, 8 paid Holidays, Paid Time Off and more.
- Celebrating milestones and successes along with an occasional pop-up surprise to let our employees know we appreciate their hard work and dedication.
- Career Development by promoting from within and on-the-job training.
Workplace Values:
Our values are the driving force in how we think, act, and communicate. Yazoo Mills seeks employees who share these workplace values and demonstrate them daily.
- Integrity – Doing the right thing.
- Innovation – Being a problem solver.
- Collaboration – Working together.
- Quality – Having higher standards.
- Safety - Having a 4C Safety Culture.
JOB DESCRIPTION:
Communicate with customers by telephone, email, or in person to provide information about products, take and enter orders, set up new accounts, or obtain details of complaints in prompt and friendly manner.
Essential Functions:
- Communicate with customers by telephone, email or in person to provide information about products, take and enter orders, set up new accounts or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
- Determine charges for products requested and obtain credit card and authorization or communicate check totals to the customer.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers’ service or billing complaints by performing activities such as issuing RMA’s, refunding money, or instructing accounting to adjust the bills.
- Check to ensure that appropriate changes were made to resolve customer’s problems.
- Able to react to change productively and handle other essential tasks as assigned.
Competencies
- Pleasant phone demeanor
- Excellent verbal and written communication skills
- High attention to detail
- Excellent customer service skills
- Knowledge of ERP systems and Microsoft Office
- General office and typing skills
- Organization and time management skills
Required Education and Experience
- High School Diploma
- Customer service experience in a manufacturing setting.
The hours are full-time, 8 AM to 5 PM, Monday through Friday. The starting pay rate is $23.00 per hour with the potential to earn $27.32 per hour.
Employment is full-time through a local staffing agency. Once an applicant has completed the required contract hours with the staffing agency and met performance standards, regular employment will begin with Yazoo Mills. Hours worked under the staffing arrangement are credited toward service time and benefits eligibility.
Salary : $23 - $27
