Director of Pricing & Packaging

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 150 highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role:

As the Director of Pricing and Packaging at ROLLER, you will play a key role in shaping our monetization strategy to drive revenue growth across all our products. You will be responsible for developing and executing comprehensive pricing strategies, managing pricing operations, and structuring deals to maximize profitability. This role requires a strategic thinker who can lead cross-functional teams, conduct in-depth market research, and deliver innovative pricing models that align with our business objectives.

What You'll Do

• Develop and Execute Pricing Strategies: Design and implement effective pricing and packaging strategies that align with ROLLER's overall business goals. Continuously refine these strategies to ensure competitiveness and alignment with market conditions.
• Market Research and Analysis: Partner with the product and product marketing teams to conduct thorough market research, including competitive analysis and customer insights, to inform pricing decisions and understand buyer behavior.
• Collaborate Across Teams: Work closely with sales, marketing, product development, and finance teams to gather insights and drive data-informed pricing decisions. Establish strong partnerships to ensure cohesive implementation of pricing strategies.
• Pricing Models and Tools: Create and maintain sophisticated pricing models and tools to support data-driven decision-making. Use these models to forecast revenue, analyze pricing performance, and make recommendations for adjustments.
• Pricing Operations and Deal Structuring: Lead the operationalization of pricing strategies, including developing SKUs, order forms, legal agreements, billing methodologies, and provisioning. Work with the sales team to develop deal structures, discounting policies, and playbooks for large and complex opportunities.
• Continuous Improvement: Stay informed about industry trends, market dynamics, and competitor pricing strategies to continuously enhance ROLLER's pricing approaches. Regularly monitor pricing performance and make data-driven adjustments to meet business objectives.
• Leadership and Influence: Guide and develop cross-functional teams to enhance product discovery, decision-making, and accountability. Foster a collaborative environment to achieve alignment on pricing and packaging priorities.
• Innovation and Strategy: Evaluate and implement new business models to expand market reach, increase sales volume, and boost customer retention. Drive initiatives for new product introductions, enterprise risk management, and product deprecation as needed.

What we look for:

• Extensive Experience: 15 years in product management, strategic planning, or management consulting, with a focus on software pricing and packaging.
• Domain Expertise: At least 7 years of experience in pricing and packaging, specifically within the software industry.
• Leadership Skills: 6 years of direct people management experience, with a proven track record of building and leading high-performing teams.
• Educational Background: Bachelor's degree in computer science, engineering, mathematics, finance, or a related technical field. An MBA is highly desirable.
• Communication and Influence: Strong ability to communicate effectively with both technical and non-technical stakeholders at all levels of the organization. Proven capability to influence decision-making at the business unit level.
• Analytical and Problem-Solving Skills: Exceptional analytical skills, with a keen ability to solve complex problems and think strategically.

If you are a top-tier candidate with the qualifications and drive to make a significant impact on ROLLER's growth trajectory, we encourage you to apply and be part of our dynamic team. Join us in shaping the future of our company and industry.

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• 401(k) plan as well as health insurance
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we expand!

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our Chief Operating Officer (COO)
   You will get to meet with our COO to learn more about the role & ROLLER whilst also talking through your experience in more detail
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
   
   

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment