What are the responsibilities and job description for the Administrative Assistant position at Rolling Hills Auto Plaza?
“When you change your thoughts, remember to also change your world.”
~Norman Vincent Peale
We are seeking a highly motivated and customer-oriented individual to join our team as an Administrative Assistant. You will be our customer's first point of contact, providing exceptional service and support. This is an excellent opportunity to showcase your communication skills and contribute to our company's success.
We have had three years of record-breaking growth both locally and as a national brand. To handle the number of calls and online inquiries that we receive each day, we need to expand, and you will be an essential part of this expansion.
Our training program is designed to give you the skills needed to be successful.
To fit into our culture, we are looking for someone fun, personable, energetic, and coachable. Basically, we want you to be a good human. Our customers deserve to be treated well, and so do your coworkers.
Is this the right place for you? If the answer is yes. Submit your resume today!
(It is crazy how many people will apply for a job and never respond.)
Duties:
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, modifications, and cancellations
- Resolve customer complaints or issues in a professional and efficient manner
- Perform data entry tasks to update customer records and maintain accurate information
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Collaborate with other team members to ensure seamless customer service delivery
- Maintain a high level of product knowledge to effectively address customer inquiries
Requirements:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to handle challenging or irate customers with professionalism and empathy
- Strong problem-solving skills and the ability to think quickly on your feet
- Sales experience or the ability to upsell products/services is desirable
- Multilingual abilities are highly valued
We are an Equal Opportunity Employer
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person