What are the responsibilities and job description for the Casino Floor Support Specialist position at ROLLING HILLS CASINO?
Casino Floor Experience
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have previous customer service experience. This role requires a strong attention to detail, ability to multitask, and provide exceptional service to guests.
Key Responsibilities:
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have previous customer service experience. This role requires a strong attention to detail, ability to multitask, and provide exceptional service to guests.
Key Responsibilities:
- Ensure the Service Standards are upheld during all stages of their assigned responsibilities.
- Take guest orders and process payments efficiently.
- Follow standard recipes and assemble food and beverage items as stated or directed.
- Process and redeem value points and understand the Player card Tier structure.
- Help bus tables and stock supply items as needed.
- Attend to guest needs promptly and accurately.
- Track and record coupons and follow proper procedures for redeeming comps, coupons, and gift certificates.
- Relay any complaints, guest issues, or positive comments to Room Manager or Room Supervisor.
