Auditor - Service & Warranty Competency

Job Description

Title: Auditor - Service & Warranty Competency

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Perform onsite service competency audits for North/Latin America (NALA) distributors & markets to ensure the necessary capabilities are in place and RRSA processes are met.
• Assist with the performance of warranty audits (in person or remotely) for domestic and overseas markets to ensure an error free process along the entire warranty chain.
• Review and verify the accuracy of repair orders, parts used, labor charges, and overall repair processes within a repair shop, ensuring compliance with company policies, industry standards, and customer billing accuracy.
• Review and verify service infrastructure, tooling, vehicles, training, and ensure safety measures are in place.
• Verify accuracy of warranty claim reimbursement by comparing claim payout to documentation.
• Complete audit workpapers by documenting audit tests and findings.
• Ensures compliance with established internal control procedures by examining partner operating practices, service management and documentation.
• Communicate audit findings by preparing a final report and reviewing with audit participants.
• Maintains professional and technical knowledge by attending educational workshops; reviewing company publications; establishing personal networks and attending company meetings.
• Maintains internal control systems by updating audit processes; recommending new policies and procedures.
• Prepare and analyze data using electronic spreadsheets and PowerPoint presentations to create high level reports.
• Organize and maintain document records pertaining to audit activities.
• Liaise with all internal departments including but not limited to Warranty, Finance, Controlling, Technical Service, Applications, Network Management and Sales.
• Provide ad hoc training to distributors as required to promote business excellence.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required.
  
  

Basic Requirements:

• Bachelor's Degree in Engineering, Engineering Technology or Business and 3 years’ experience in auditing, warranty or service management in a manufacturing or service repair environment; or 7 years’ experience in auditing, warranty or service management in a manufacturing or service repair environment.
  
  

Preferred Qualifications:

• Excellent mechanical and technical knowledge of engines, drive systems, power systems or other mechanical equipment.
• Excellent knowledge of proper service workshop processes.
• Excellent understanding of warranty and repair procedures, and common engine terminology.
• Ability to travel frequently, up to 70%.
• Strong ability to thoroughly examine repair orders and product details to identify discrepancies.
• Strong ability to thoroughly examine workshop practices and infrastructure to identify discrepancies.
• Strong self-starter with the ability to work extended periods without supervision and with good personal drive and can-do attitude.
• Strong audit, legal compliance and documentation skills
• Strong interpersonal and social skills with an ability to communicate clearly and with authority.
• Strong attention to detail and ability to negotiate and make decisions.
• Strong organizational, planning, presentation, follow-up and reporting skills.
• Strong oral and written comprehension skills
• Spanish language skills
• Knowledge of SAP systems
• Knowledge of MTU Products
  
  

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Job Posting Date

24 Jan 2025; 00:01

Pay Range

$70,467-105,700-Annually

Location:

Novi, MI

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.