What are the responsibilities and job description for the Sr Field Service Technician position at Romack?
Sr. Field Service Technician
Excel Management Systems, Inc. is seeking a highly skilled and experienced Sr. Field Service Technician to join our team. In this role, you will be responsible for the installation, maintenance, and support of structured cabling systems, providing top-tier service to our valued clients.
Key Responsibilities:
At Excel Management Systems, Inc., we pride ourselves on delivering exceptional services and solutions to our clients. If you are a seasoned professional with a commitment to excellence and a customer-first approach, we invite you to apply. Become part of a dynamic team dedicated to innovation and superior service.
Excel Management Systems, Inc. is seeking a highly skilled and experienced Sr. Field Service Technician to join our team. In this role, you will be responsible for the installation, maintenance, and support of structured cabling systems, providing top-tier service to our valued clients.
Key Responsibilities:
- Structured Cable Installations: Execute tasks including pathway identification, preparation, cable rough-in, termination, labeling, certification testing, and documentation for Cat6 and fiber optics.
- Site Surveys and Quotes: Conduct comprehensive site surveys and provide accurate quotes for additional cabling opportunities.
- IT Break/Fix Support: Deliver IT break/fix support to clients and handle various related tasks as required.
- Component Installation: Install components such as fire-rated wall/floor penetrations, firestop, floor racks, wall cabinets, J-hooks, cable trays, raceways, access points, IP cameras, and paging speakers.
- Technical Documentation: Read and interpret floor plans, drawings, and equipment specifications.
- Customer Support and Training: Support clients’ needs, provide on-the-job training for new employees, perform quality checks, and conduct job site visits.
- Project Closeout Documentation: Manage the job/project closeout documentation process and maintain strong customer relationships.
- Field Service Operations: Support Excel’s field services operations, provide weekly updates on projects, and forecast upcoming work.
- Equipment Management: Maintain inventory documentation, organize equipment and tools in the storage facility.
- Communication: Communicate effectively with the Help Desk Manager for work assignments and provide ETA for arrival and departure.
- Problem-Solving: Troubleshoot and resolve problems, interfacing with multiple departments as needed.
- Team Collaboration: Assist in training other employees and enhance customer relationships in the field.
- Experience: Minimum of ten (10) years of cabling experience.
- Professional Image: Present a professional image at all work sites.
- Background Check: Ability to pass a background investigation and a drug screening.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: Exemplary customer service skills.
- Technical Knowledge: Comprehensive knowledge of structured cabling systems, including Cat6 and fiber optic cable installation, termination, and testing.
- Team Focus: Ability to work effectively as part of a team.
- Certifications: BICSI certification strongly preferred; RCDD certification is a plus.
- Documentation: Understand and adhere to the documentation closeout process, submitting all documents on time.
- Travel: Willingness to travel across the State of Ohio; must have a valid driver’s license and be able to drive long distances daily in company-provided vehicles.
At Excel Management Systems, Inc., we pride ourselves on delivering exceptional services and solutions to our clients. If you are a seasoned professional with a commitment to excellence and a customer-first approach, we invite you to apply. Become part of a dynamic team dedicated to innovation and superior service.
