Sales Support Specialist

SUMMARY OF RESPONSIBILITIES

Answer inquiries and/or obtain information for general public, customers, visitors, Sales Support Specialists and Outside Sales Representatives and other interested parties regarding Minnkota Windows. Along with walk-in traffic there will be phone responsibilities; requires strong multi-tasking skills.

ESSENTIAL POSITION RESPONSIBILITIES

• Embrace and demonstrate the qualities of the Minnkota Windows Game Changer definition.
• Positively interact and collaborate with all other team members of the company including Sales Support Specialist (2 & 3), Outside Sales Representatives, Business Development Representatives, Sales & Marketing Manager, Production, Supply Chain, Operations, Shipping and President.
• Must be able to accurately fulfill customers' requests using WebCP software system.
• Handle walk-in and phone inquiries/sales of window and door products.
• Always conduct oneself in professional manner when dealing with customers, vendors and Minnkota Windows employees.
• Attend seminars, classes and trade shows as necessary to network, learn new sales skills, and to increase window/door product/industry knowledge.
• Willing to work extended and flexible hours when necessary.
• Assist dealers with questions and issues, while finding the best ways to answer their needs in a timely fashion.
• Support Outside Sales Representatives, Business Development Representatives and Sales Support Specialists for quote entry, logistical questions and be a liaison between Sales and Production.
• Create new accounts in WebCP and convert leads to accounts in Salesforce.
• Create new WebCP external users.
• Manage WebCP content via Omni Content Manager.
• Primary level collection of packing slips from Shipping and coordinate paperwork for Finance to invoice.
• Manage samples, displays, marketing materials inventory. Order samples/displays as requested by OSR, BDR and dealers, schedule for shipment.
• Order dealer direct and staff promotional items.
• Notify local customers of completed orders and schedule pick-up or delivery.
• Secondary level quote creation via WebCP in timely fashion.
• Primary level collection calls on delinquent dealer accounts.
• Manage, and maintain, office supplies (tablets, markers, pens, etc.). Order to replenish supply as necessary.
• File paperwork as necessary.
• Collect invoices and statements, prepare for mailing.
• Sort incoming mail and prepare outgoing mail.
• Prompt and dependable attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND QUALITIES

• Proficient knowledge of Microsoft Office suite of software (Outlook, Excel, Teams, Word, Power Point).
• Excellent customer service skills.
• Proficient organizational skills.
• Foundational knowledge of window and door products and industry.
• Ability to understand or gain knowledge of WebCP, MasterPoint and Salesforce CRM online tools.
• Ability to understand or gain knowledge of proper window/door installation procedures.
• Ability to perform work accurately and thoroughly.
• Ability to adapt to change in the workplace.
• Ability to take care of customers' needs while following company procedures.
• Ability to identify and correct conditions that affect employee safety.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED required.
• Associate’s degree in business/Sales/Marketing or related field preferred, or equivalent work experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)