What are the responsibilities and job description for the Customer Service Representative position at Ron's Tidy Tank Septic Service?
Fast paced and fun work environment!
Culture that cares about our people and our customers!
Paid vacation, sick days, and holidays!
Medical, dental, and vision insurance!
Retirement plan with company match!
Who we are:
We are a leading provider of wastewater management services in McHenry, Lake, Cook, Kane, and DuPage Counties. We are an energetic organization that is growing and looking for great team members to grow along with us.
Role Overview:
We are in search of an enthusiastic and experienced problem solver to join our growing team as a Customer Service Representative. Our Customer Service Representatives are the face of our company and are responsible for converting incoming calls into booked service appointments.
Key Responsibilities:
- Learn our call scripts in order to sound professional and authentic when speaking with our customers.
- Convert incoming calls into booked service appointments.
- Initiate outbound calls to book service appointments.
- Schedule jobs efficiently based on location and job characteristics.
- Actively monitor service memberships and book recurring service appointments when due.
- Maintain our customer database with complete and accurate information.
- Maintain communication with service technicians and your manager.
Desired skills and experience:
- Relevant work experience in a customer service environment.
- Relevant job scheduling or similar experience.
- Excellent verbal and written communication skills.
- Very strong attention to detail and organizational skills.
- Ability to effectively manage priorities and workflow.
- Upbeat, motivated, and positive attitude.
- Creative and rational problem solver.
- General computer skills, including experience with Microsoft Excel, Word and Outlook.
Hours: 8:15am-5pm Monday-Friday
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Crystal Lake, IL 60014: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person